So, we all know Guilds are coming.
A little while ago, I was able to get on support chat and have my in game name changed from Shewski to Shewski |FTB| to reflect my affiliation. It took me literally 5 minutes. Others have done the same. I'm worried however, that many of my guildmates are expressing difficulty doing the same thing.
Now, if guilds are coming in the next update or whatever, and that's why support is not helping them change, then please just let us know. Support telling us they can't do that when they already have for countless players is annoying at least and insulting at worst.