I have a 0 rank win recorded for arena by swgoh.gg on Jan. 19th of this year. My team portraits are greyed out for the victory. It is now (permanently?) set as my highest arena rank. Has anyone encountered this or know how I would go about clearing/resetting it? I sent an email to the swgohgg gmail on Thursday but am unsure if they will reply. Any help is greatly appreciated, thanks.