Google Gift Card Promotion?

Replies

  • Screenshot_20171103-101650_zpso4vii3lo.png
    Screenshot_20171103-101946_zpsede8cgqs.png

    Hi All,
    I've submitted a ticket, no response yet from CG, Ive also got onto ea who directed me to a help service for console games (clap clap)
    and ive also contacted Google directly, ive attached the conversation above etc
  • I've also received a mail from Google telling me to update them and to send the screenshots of all correspondance from this forum if rewards are not upheld etc. They have given me a case ID number which i will share if anyone else wants to go that route if CG continue to be unresponsive regarding this
  • Aht1
    28 posts Member
    edited November 2017
    I recieved some word from a german Retailer about the (german) Promotion. I think this could also apply to the european market. I posted it on Reddit. Here is the link to my posting: https://www.reddit.com/r/SWGalaxyOfHeroes/comments/7ajt7q/psa_google_play_promotion_germany/
  • Aht1 wrote: »
    I recieved some word from a german Retailer about the (german) Promotion. I think this could also apply to the european market. I posted it on Reddit. Here is the link to my posting: https://www.reddit.com/r/SWGalaxyOfHeroes/comments/7ajt7q/psa_google_play_promotion_germany/

    So basically the moderators on here have been ill informed and caused alot of people to spend money on google play cards for nothing as it hasnt even gone live in europe yet, wow, lol
  • Aht1
    28 posts Member
    I should maybe add that i specified my question to gravis if this applies for the whole german market and if he as information if this applies for the european market. I will update as soon as I have an answer
  • Ah, I see there is a mega thread my thread has been merged into.

    I also created an EA help case this morning and was on the phone with them for some time. They asked for screenshots proving my gift card purchase and such, so hopefully their specialists can do the right thing and credit my account with the rewards.

    For those contacting EA, I'd suggest requesting a phone call rather than an email.

    If EA doesn't end up providing the reward, as promised, this is absolutely unacceptable. False advertising approaching the same level as the Captain Han Solo fiasco. No, I didn't pay several vaults on refreshes as some did for Captan Han, but I spent a sizeable amount of money on a Google Play card at the OFFICIAL PROMOTION from this OFFICIAL site.

    I DID NOT buy on speculation based on reports from players scraping the code for this data. I read the OFFICIAL promotion from @CG_Kozispoon before making my purchase: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/141920/reys-heros-journey#latest

    EA/CG really needs to own up to this. False advertising is serious and deserving of class action suites or other legal repercussions.
  • DarthPedal wrote: »
    Anyone in Canada confirming they work ?

    @Charzypants I can confirm physical cards in Canada are working. Bought one from Home Depot and one from Safeway and got rewards from both.

    What value for the cards and what rewards u got?

    $50 card for 3k crystals and 330 Rey shards
  • DS2K_DAVE wrote: »
    I've also received a mail from Google telling me to update them and to send the screenshots of all correspondance from this forum if rewards are not upheld etc. They have given me a case ID number which i will share if anyone else wants to go that route if CG continue to be unresponsive regarding this

    @DS2K_DAVE

    Keep me in the loop! So Google confirmed this is 100% on EA. Good. I'm sure they can apply some pressure to help fix this. I can imagine it's a headache to manually issue those rewards, but it's been a couple of days - it's easy enough for them to get a policy where you get these things redeemed. Even if it means some dev is sending console commands to their app server to fake the google reward creation.

    Thanks so much for taking initiative on this, I think we need to keep the pressure up until they make this right. And let's make sure if anyone is getting things in writing (tickets, etc) that they're not going to honor this that we get it over to Dave so he can compile for Google.
  • DS2K_DAVE
    39 posts Member
    edited November 2017
    I'm currently sending screenshots of promotion and links to all threads from here and also EA games help site, at the very least this forum should tell people to stop buying the cards to prevent people wasting their money on false pretences etc
  • Dretzle
    716 posts Member
    edited November 2017
    DS2K_DAVE wrote: »
    I'm currently sending screenshots of promotion and links to all threads from here and also EA games help site, at the very least this forum should tell people to stop buying the cards to prevent people wasting their money on false pretences etc

    This. Exactly this. Instead of disabling the link showing which retailers you can get gift cards from, they should post a warning to stop buying altogether. @CG_Kozispoon 's message on the Rey's Heroes Journey thread implies that the gift cards can still be purchased and the reward will be applied, but they're just gathering a list to help us find the retailers. This implies that someone smart enough to find a gift card online on their own would still receive the rewards.

    It's extortion.
  • Also had a chat with Google (scrubbed names):
    ***11:17 AM
    I do see there are some promotions for the Star Wars: Galaxy of Heroes application. This is a promotion that is provided through the developer. In this case, it would be best for you to contact EA with the issue. You can reach them here: [email protected]
    ****11:17 AM
    Is there anything I can do if they do not respond/react to appropriately provide the rewards as advertised?
    ***11:17 AM
    Explain to them that you purchased a Play card based on the advertised promo through their website but didn't receive the correct items.
  • ive already sent that link also so they can see it was nuked also
  • DS2K_DAVE wrote: »
    ive already sent that link also so they can see it was nuked also

    Doesn't even seem like it was merged into this thread, so just hidden. Guess I'm surprised they've left this thread open given that they don't seem to want to own up to this.
  • I am new here at Swgoh. I live in Germany.
    I have regularly tracked the Google Card Promotion.
    I invested in the period from 20.10.17-2.11.17 100 €.
    Do I have a retroactive claim to the reward?
    Almost everyone in the top 50 in my arena has 7 * Rey except me.
    which I personally find unfair.
    @CG_Kozispoon
  • I don't get it, I just complimented EA for how active they are on the forum, using the example of the thread they removed super fast (the one that gathered "evidence" about a "scam" they would allegedly have conducted regarding these gift cards; a lot of nonsense if you ask me), happy to confirm they listen to us!

    And my post disappeared! Can't we say we're happy?
  • In SPAIN, Game shop, 25€ card no work. I write him asking for that. I await answer
  • Danymedio wrote: »
    In SPAIN, Game shop, 25€ card no work. I write him asking for that. I await answer

    At least you paid only €25.
  • Sunlounger
    18 posts Member
    edited November 2017
    I live in the UK and have just purchased a £10 card from the retailer Wilkinsons, and have received my rewards
    [img][/img]play_store.png
  • Deel_Jade1
    9 posts Member
    edited November 2017
    Thats crazy then, as I did the same in the uk earlier with a card from Asda. Theres no consistancy to any of this.
  • Apparently German players were betrayed. :(
  • FN0xoo wrote: »
    Apparently German players were betrayed. :(

    Don't worry. All players were betrayed.
  • I bought my Google Play Card regularly at the store. 2 x 50 €. :)
    I thought the promotion is international and legal. :)
    I hope that the players can still receive their reward retroactively. Because everything else would be scam .
  • Aht1
    28 posts Member
    So I got an answer by Gravis again. He confirmed that the German promotion starts 20th November. And also told me that all listed retailers for Germany participate as far as his information goes.

    He had no information regarding European market though.
  • I hope that I get my reward for my investment.
    If it is not so, then I am really very disappointing . :'(
  • Instead of a free 7* toon, androidswhales can buy a 4* ftp scavenger rey. Im happy :)

    But if they get Old Luke for free in december im not gonna be surprised..
  • Interesting... There were a couple of official replies in this thread that have been "cleaned". Even though nothing can totally disappear from the Internet...
  • Aht1 wrote: »
    I recieved some word from a german Retailer about the (german) Promotion. I think this could also apply to the european market. I posted it on Reddit. Here is the link to my posting: https://www.reddit.com/r/SWGalaxyOfHeroes/comments/7ajt7q/psa_google_play_promotion_germany/

    Interesting, and thanks a lot!

    Thanks a LOT, i will now try to contact google support.
    DS2K_DAVE wrote: »
    I've also received a mail from Google telling me to update them and to send the screenshots of all correspondance from this forum if rewards are not upheld etc. They have given me a case ID number which i will share if anyone else wants to go that route if CG continue to be unresponsive regarding this

    I will try the EA route one more time, but i would be glad if you would share the case ID with me, just in case CG continues with their current behaviour. Thanks in advance!
  • Kozispoon
    3245 posts EA Staff (retired)
    Hiya,
    Appreciate your reports and updates. We're currently looking into this and crafting messaging to address some of the concerns detailed in this thread. I'll update via this thread with more when I have it. Thank you for your patience.
    Thank you for your patience 8D Forum Guidelines
  • Hiya,
    Appreciate your reports and updates. We're currently looking into this and crafting messaging to address some of the concerns detailed in this thread. I'll update via this thread with more when I have it. Thank you for your patience.

    Much appreciated, Kozispoon. Simple update like this, that you're paying attention and working on it, goes a long way.
This discussion has been closed.