NOTICE: Dark Side Territory Battles- Missing Rewards
November 29, 2017 6:39PM
edited December 2017
Hiya Holotable Heroes,
We're receiving reports that players are not receiving rewards for the recently completed Territory Battles. Please note that that rewards for this instance of Territory Battles are delayed, but should be coming to Players inboxes soon.
If you are still missing rewards or do not see anything within 24 hours, please reach out to EA Help. This can be accessed by tapping 'Help' via the Settings menu in game.
We apologize for the hold up. We'll provide further updates as we receive them. We appreciate your patience!
We're receiving reports that players are not receiving rewards for the recently completed Territory Battles. Please note that that rewards for this instance of Territory Battles are delayed, but should be coming to Players inboxes soon.
If you are still missing rewards or do not see anything within 24 hours, please reach out to EA Help. This can be accessed by tapping 'Help' via the Settings menu in game.
We apologize for the hold up. We'll provide further updates as we receive them. We appreciate your patience!
Thank you for your patience 8D Forum Guidelines
Post edited by Kozispoon on
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Howdy, Stranger!
Replies
Players are reporting rebooting their game and a momentary wait is resulting in rewards appearing in their inboxes.
Please note that despite the suggestions provided this delay will require a wait as rewards populate players inboxes. We do apologize for the inconvenience and appreciate your patience.
We've discovered what caused the delay and looking into preventing this from happening in the future. In the meantime, we appreciate your patience as these rewards populate.
As mentioned before, if these rewards do not appear within 24 hours, please file a ticket with EA Help.
We're investigating new information that will require further review by our team. A wait is unfortunately still something we need to do, but we'll be back bright and early tomorrow to update you all on where we are.
Teams rolling in and getting back to work on this issue. I hope to have further updates via the Dev announcement post here as things progress. We're quickly coming to the 24 hour window to contact support, but for the time being, please wait for updates. Thank you for your patience folks!
Further investigation has shown there may have been an issue with the proximity between Territory Battles ending and Territory Wars beginning which caused a problem in the dispersal of rewards. As we review this further, this will require some more time, so our initial 24 hour window will need to be extended.
What this means for our players:
- For now, players do NOT need to go to EA Help.
- We’re prepping to implement a manual fix to disburse the proper rewards for Dark Side Territory Battles to the players that did not receive them..
We're very sorry that this messaging is resulting in more waiting, but we sincerely appreciate your reports, understanding, and patience as we work to resolve this. Thank you!Our team is currently testing the manual fix. No ETA as of yet.
We're beginning to do some limited testing of this manual fix to roll out rewards. Please note that this testing is being done to ensure this fix is working as intended and NOT require a client restart of your game. I'll have more information and instructions going forward. Thank you!
These rewards should be populating across affected players accounts- hooray! If you have not received missing rewards in your inbox, please restart your game.
Thank you to those who've not only been super patient while we addressed this, but also are posting that rewards have been acquired. We'll keep monitoring this as this rollout continues.
The server has been updated and players should begin to see their missing rewards on restart.
Please let us know if you have any questions.
Dark Side Territory Battles Rewards
For those who have waited after the fix and after restarting the game and have not received rewards, please submit a ticket with EA Help and detail that you believe that you are missing Dark Side Territory Battle rewards post fix. Some notes!
While we have pushed a pushed a fix on 11/30 that provided the missing rewards for a majority of players, it appears there's a small minority who are still missing rewards. Following up on this issue with the team to update further.
Most of the missing Dark Side Territory Battle rewards were provided with a game fix on 11/30. However, we're currently investigating reports of a small number of players who are still missing their 11/29 Dark Side Territory Battle rewards after that fix.
While we do not have a specific date for this, we hope to resolve this soon and provide further information here.
We'll be pushing a server update today to grant the remaining rewards for missing Dark Side Territory Battles. Please keep an eye on this post for further updates on when this is pushed. After all servers are updated, please log out and log back in.
Server has been updated and missing rewards are being issued. As mentioned, if these rewards are not showing up in your inbox, please log out and log back in.