Canceled Territory Battles Rewards Coming Today!

CG_SBCrumb
685 posts EA Community Manager
We had a big update arrive this week and we decided it was better to cancel the Rebel Assault in order to make sure that our update didn’t unintentionally collide with guild coordination. All players that participated in the last Dark Side Territory Battle (5/7-5/12) will be credited the same rewards they earned previously. We will be rolling this out now and you can expect to see the rewards in your inbox within the next few hours.

Note: You will still receive rewards if you have changed or left guilds.

Replies

  • CG_SBCrumb
    685 posts EA Community Manager
    edited May 2018
    UPDATE: Some players are reporting that they have not received their rewards yet. Please be patient as the crediting is going slowly due to the volume of players. We are also investigating if there are any issues and we will let you know if we find any problems.
    Post edited by CG_SBCrumb on
  • CG_SBCrumb
    685 posts EA Community Manager
    edited May 2018
    UPDATE:We are aware there is still an issue with the rewards not being credited properly and are working on fixing it. We will update you with a timeline as soon as possible
    Post edited by CG_SBCrumb on
  • CG_SBCrumb
    685 posts EA Community Manager
    edited May 2018
    UPDATE:We have the identified list of players who didn't receive compensation last week and will be crediting them out over the next few hours. We had several issue gathering this date and apologize for any inconvenience this delay has caused.
    Thank you for your patience.
    Post edited by CG_SBCrumb on
  • CG_SBCrumb
    685 posts EA Community Manager
    edited May 2018
    UPDATE:The compensation for everyone who didn't receive rewards Friday is still in progress and may take a few hours due to the volume of accounts and items that need to be credited. Please let us know and send in a support ticket if you have not received any rewards for the canceled territory battles reward by tomorrow morning Pacific time.

    Just to recap, everyone who participated in the last Dark Side Territory Battle should have seen the rewards arrive last Friday but we found some issues with the data and a number of players didn't receive any rewards. We have determined who was missing and are processing their missing rewards today.
    Post edited by CG_SBCrumb on
  • CG_SBCrumb
    685 posts EA Community Manager
    edited June 2018
    UPDATE: The majority of players have collected their rewards for the canceled Territory Battles but we are still seeing a few reports of folks not receiving the rewards. Please send us a support ticket if you participated in the previous Dark Side Territory Battle and did not receive compensation for the canceled week.
    Post edited by CG_SBCrumb on
  • CG_SBCrumb
    685 posts EA Community Manager
    UPDATE: It has taken us longer than expected to locate the issues and find a solution. We believe we have identified why there was a problem these Support Tickets and reviewed the policy with our Support Advisers to resolved any confusion around the compensation.

    If you still have not received these rewards please respond to your ticket one more time today to bump it back up for us and then you should be all set from your side. The Support Advisers are aware and looking for the bumped tickets to resolve your issue as soon as possible
This discussion has been closed.