Can someone help me, since EA/Capital apparently makes it so you can't actually get the help you nee
I'm referring to this post: DEV POST ABOUT ACCIDENTAL CHROMIUM PURCHASE <<< there's a link to a dev post; not sure if you can see it, in the preview it's invisible
Just now saw it, want to get those crystals back. But there is no common sense, obvious way to file a ticket in-game as it recommends. And when you got to the EA site, that's a convoluted nightmare. The options you have do not lend themselves to this topic/problem. (that's what sites do when they don't really want to have to deal with customers; they send them down convoluted rabbit holes, kinda like putting you on hold for an hour so you'll just give up and hang up)
So how the hell am I supposed to get those crystals back? Where EXACTLY do I go?
Also there was something in game about a 'portrait' I unlocked. Is that the portrait you see by the name in places like Arena? Because I also have no idea where to access those.
Just now saw it, want to get those crystals back. But there is no common sense, obvious way to file a ticket in-game as it recommends. And when you got to the EA site, that's a convoluted nightmare. The options you have do not lend themselves to this topic/problem. (that's what sites do when they don't really want to have to deal with customers; they send them down convoluted rabbit holes, kinda like putting you on hold for an hour so you'll just give up and hang up)
So how the hell am I supposed to get those crystals back? Where EXACTLY do I go?
Also there was something in game about a 'portrait' I unlocked. Is that the portrait you see by the name in places like Arena? Because I also have no idea where to access those.
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Howdy, Stranger!
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Portraits are the pictures. Click on your name at the top of the game and choose profile. You can select a picture and a title.
Thanks for the response; for the record, I was unable to complete the ticket thru my tablet, as the drop-down list for "Select One" wouldn't work; not sure if that was an issue w/ my browser (Firefox), or the EA site. However I was able to fill it out via desktop (also Firefox).
Thanks for the info on the portraits.
Because if you go to 'Gear Icon > Help,' it opens a web browser to the EA support page.
Then when you file a claim on that page, as a response the EA "help" staff tells you to file an in-game report.
I tell them that clicking Help opens a web browser. They say "Sorry, can't help you!"
I'd like an answer.