Outage Compensation [MERGE]
March 15, 2019 6:16PM
edited March 2019
Wait, this game was down for several hours, affecting everyone, and if we feel the need we have to create a support ticket? For 200 crystals?
What kind of garbage is this? New low, for real. That doesn't even cover a quarter of the losses for people that missed payouts as a result. Honestly, @CG_SBCrumb, y'all should be ashamed.
Lastly, it is difficult for us to identify who affected by this issue, but if you have been significantly impacted by the downtime, please send in a support ticket. The team will investigate and compensate you up 200 crystals.
What kind of garbage is this? New low, for real. That doesn't even cover a quarter of the losses for people that missed payouts as a result. Honestly, @CG_SBCrumb, y'all should be ashamed.
Post edited by Kyno on
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this is what you get for contacting the support...Fyi
What kind of garbage is this? New low, for real. That doesn't even cover a quarter of the losses for people that missed payouts as a result. Honestly, @CG_SBCrumb, y'all should be ashamed.
It's also our fault GG is underwhelming, our fault that the raids keep breaking and have to be "fixed", our fault that Revan floods arena slots 1-50 and HMF (even at only 5 stars) floods fleet arena 1-50. CG does no wrong - it's all the players' fault.
Been that way since August of 2017.
In game guild: TNR Uprising
I beat the REAL T7 Yoda (not the nerfed one) and did so before mods were there to help
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Or is that too easy?
For clarify, did both your arena and ship arena payouts occur during the server downtime? If so, that really stinks and they should comp you something.
thats another problem, I asked the support guy to take a look at the forums several times but instead he chose not to....
yes and i even missed the bonus energy packs. Luckily i moved to 1 before the crash in arena
I don't think CG employees are allowed in the forums. Heck, even Carrie only posts on reddit.
In game guild: TNR Uprising
I beat the REAL T7 Yoda (not the nerfed one) and did so before mods were there to help
*This space left intentionally blank*
That is how all customer support goes in my experience. You either get someone who knows what they are doing, or someone who doesn't
FTFY.
Yeah, there are a few folks who would have netted better results if that had actually been able to play to payout. No doubt. But how are they to recompense based on what might have (but didn't) happen.
Say I'm sitting at 35 in squad. I miss my climb window. Am I to expect them to reimburse me as if I got 5? I could have made it. What about 1? With a refresh I certainly could have reached that. How are they to decide what you "COULD" have done? And that's just taking into account what is technically possible if I win all my matches. Never mind whether or not I actually could.
If they went by these forum posts, they'd have to give everyone 1st/1st results.
I'll miss you.
In game guild: TNR Uprising
I beat the REAL T7 Yoda (not the nerfed one) and did so before mods were there to help
*This space left intentionally blank*
If you moved to 1 prior to the server downtime, did you still receive your arena rewards when you logged back in?