I have recently spoken to Hitisha through EA chat and he/she has told me to post my issue here.
I am speaking on behalf of my 11 year old brother, who has been playing SWGOH using my phone since he doesnt have one.
He says he was told by a friend that there are ways to hack the game and level up quicker.
i have told him that what he did was wrong and unfair for other players, and he is sorry about this. he is very upset for being banned after playing for such a long duration of time.
he says he has never been warned, and that is the reason he has continued to use the hack/mod not realising what the consequences would be.
Is there anything that can be done to reactivate his account?