It's all game modes but is incredibly frustrating in TB. I got the run around from support the last time it happened and it happened as recently as today during fleet arena climb. Thankfully it didn't impact me as I had enough battles left.
I've noticed if it's going to happen it usually happens with the first 20 seconds of battles. To be specific, looking at screenshots an awful lot of them are 18s in.
I believe the update contained more logging / error catching to further the troubleshoot vs it being a fix
We have just released a client hotfix to the Google and iOS app stores. This hotfix includes bug fixes and some additional logging to help us track down a couple of evasive issues. You can visit your respective apps stores to update immediately or we will require all players to update with the next content release.
CHANGES
[GENERAL] - Made a few changes to help better manage memory on iOS devices, which should help reduce the amount of memory related crashes
[GENERAL] - Fixed an issue where some ship battles resulted in a soft lock where all ability icons disappeared and players were forced to restart the game
[GUILD EVENT] - Fixed an issue where a player could advance to a “non-existent” phase in Territory Battles if the player remained in the map preview after the end of the final phase
KNOWN ISSUES
[GENERAL] - There have been multiple reports of missing ability icons, or icons disappearing during extended battles. We are continuing to investigate these issues, and have added specific logging to help track down this issue in today’s update
[GENERAL] - You may still encounter memory management issues on iOS devices but we are continuing to work to track down and improve these issues
Replies
Is it all? I’ve only ever had it happen in Fleet Fights
Check the updates. They released an update about a week or 2 ago addressing this and what they are doing in an attempt to tackle it.
I've noticed if it's going to happen it usually happens with the first 20 seconds of battles. To be specific, looking at screenshots an awful lot of them are 18s in.
I believe the update contained more logging / error catching to further the troubleshoot vs it being a fix
It is, and has been.
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/209899/server-update-07-22-2019#latest