I've seen dozens if not hundreds of posts where people complain about what EA is doing. EA is publishing and marketing this. Capital Games are the creators. Capital Games decides on crystal refill prices, pack prices ,etc.
If you're pleased or displeased about a buff, nerf, crystal giveaway, or more, this is all Capital Games.
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Point well taken, though. It's easy to target EA with their history of unscrupulous business decisions. Most people don't even know CG's own history of poor design choices and handling of community relations. To be fair, though, the guys who always end up being the official face of CG to the forums (Usually Aaron, at least on HoDA forums) catch a lot of unnecessary flak for decisions that weren't solely made by them. Either way you feel, you have to realize that Capital Games is an EA studio. They hold a lot of sway over how they ultimately operate. If EA didn't like their decisions managing the specifics, you can be sure they would have something to say. They aren't known as EA Sacramento just because the first two letters sound nice.
http://capitalgames.com/our-studio/
I don't feel like that will ever actually be properly addressed, as it's sensitive information about the inner workings of the company. My speculations are inherently cynical because of my past experiences, so I may not be the best one to take an unbiased opinion from. You will probably get a more expanded pool to take thoughts from if/when others post. Just wanted to keep up the conversation in light of your conundrum.