EDIT BY EA_JESSE: I had to edit this to remove the player in questions name. It's against the forum guidelines to call out a player for cheating on the forums, however if you suspect someone is cheating report them like I mention in my post below.
Here are the power comparison at 5:59:17, I have been refresh like crazy and took this screenshot as soon as *** moved up to rank 3
This is 5:59:46, power 11540 beats power 18524 under 30 seconds
Here is the team of ***
Here is the other team
Its been like this for a week, it was even more ridiculous a few days ago when he got a team of heroes with 4 bars of health beating the top guys on my server left and right. Ill be honest, I can't beat Worbon Hammer with his 5-6 star fully geared Jedi team, I lost 2 heroes even before the second round, while I can auto-play beaten *** under a minute, so you guys be the judge
I got it nevermiind. My mistake. I thought u would have went to 5 more battles but you just refreshed the timer, not the battle count.
I hope this hack gets fixed asap. It's very disheartening to see.
Yeah, I actually found the links of the hack and reported him along with the hack through official channel a few days ago, still waiting for them to reply
No matter how garbage the AI is, there is no way 7000 power + 6 level difference with his 3* Chewbacca can win :P Worban Warhammer is the top dog on my server with always 5 levels above most top 50, his Aayla hits like a truck, can one crit kill my Sidious or Dooku
As I've said before, we don't take cheating lightly and are investigating these situations. When reporting someone you suspect is cheating, please be sure to include your ally code and the name of the player you want to report.
Community Manager for Star Wars: Galaxy of Heroes | Follow me on Twitter - Darokaz
As I've said before, we don't take cheating lightly and are investigating these situations. When reporting someone you suspect is cheating, please be sure to include your ally code and the name of the player you want to report.
As I've said before, we don't take cheating lightly and are investigating these situations. When reporting someone you suspect is cheating, please be sure to include your ally code and the name of the player you want to report.
Oh thats Genius!!! ( Im not being sarcastic ), I thought there is no way to ban this guy without his ally code, but yeah my ally code can identify my server then find this guy without his ally code
Knew there would be a way, but didn't think of sending them your ally code. Well at least I know now so if I ever run into this issue or see someone else run into it.
Dont get your hopes up. Sadly, the guy wont get banned or anything, and will continue to cheat. In a few weeks he will actually have a competitive team, as he is also able to cheat in single player missions and in numerous ways. A guy named Scopigno has been doing this for a month on my server, and now continues to do it but with an 18k team. They did nothing about it, and Scopigno is still at it.
Dont get your hopes up. Sadly, the guy wont get banned or anything, and will continue to cheat. In a few weeks he will actually have a competitive team, as he is also able to cheat in single player missions and in numerous ways. A guy named Scopigno has been doing this for a month on my server, and now continues to do it but with an 18k team. They did nothing about it, and Scopigno is still at it.
Just like you predicted, nothing has been done since I reported him a few days ago, I didn't even get a response email that supposed to be within 48 hours, while his team is keeps getting stronger everyday, it will be very difficult to prove him cheating very soon
Update: After days of waiting, I just got this email from customer service about my report
Thank you for contacting Electronic Arts.
I understand your issue that you want to report against a cheater in the game. Your concerns, feedback and troubles are important to us. We want to thank you for informing us about this player or group of players, we will fully investigate your report. We strive to provide a safe, fun and fair place to play and commit to taking the appropriate action against those who wish to abuse in this manner and those who create applications or cheats which can be used to give an unfair advantage to a player.
I will discuss the concern with my supervisor about the action which can be taken against this player.
We will investigate this report and take action in accordance with our Terms of Service. Due to our Privacy Policy, we will be unable to disclose the results of this investigation, or any actions taken against the reported account.
Please follow the steps in the link provided below for further assistance to report cheating:
Funny thing is, this is the reply email of my " steps in the link provided below for further assistance to report cheating " cheating report, so what should I do now? Re-submit the same thing all over again to get this email again and again, its like an infinite loop
jesse has asked us not to include conversations between support and ourselves on the forums. those are meant to be private.
other than that, just have to have faith that the Team will do what's necessary. it's a lukewarm answer, but ultimately, there's not much else we can do other than to report the cheating (and just once, per player).
in my experience working as a community manager for mobile games, submitting additional tickets for cheating for the same player (or any issue, really) just slows down the rate of processing, as someone has to spend time clearing these tickets instead of actually checking for the alleged cheating.
Replies
50 Crystals, so I can get into combat with those guys to show their team set up
I hope this hack gets fixed asap. It's very disheartening to see.
Yeah, I actually found the links of the hack and reported him along with the hack through official channel a few days ago, still waiting for them to reply
I doubt he can get banned since we can have same names on different servers, it would be a totally different story if I know his ally code tho :P
Did you read what he said? Battle lasted 30 seconds. I couldn't beat a 18k team in 30 seconds and I'm at almost 22k
lol, not that crappy. You can't overcome a 7,000 power level difference with skill and good team composition. Come on..
No matter how garbage the AI is, there is no way 7000 power + 6 level difference with his 3* Chewbacca can win :P Worban Warhammer is the top dog on my server with always 5 levels above most top 50, his Aayla hits like a truck, can one crit kill my Sidious or Dooku
As I've said before, we don't take cheating lightly and are investigating these situations. When reporting someone you suspect is cheating, please be sure to include your ally code and the name of the player you want to report.
That's good because it's stressful at the top.
Oh thats Genius!!! ( Im not being sarcastic ), I thought there is no way to ban this guy without his ally code, but yeah my ally code can identify my server then find this guy without his ally code
Knew there would be a way, but didn't think of sending them your ally code. Well at least I know now so if I ever run into this issue or see someone else run into it.
2nd on the server and 8000 power below other players. Definitely hacking.
http://imageshack.com/a/img905/3203/1TUIXz.jpg
Oh and be careful my post got deleted because I didn't block the name of the hacker.
Guild: Fear The Boot
Just like you predicted, nothing has been done since I reported him a few days ago, I didn't even get a response email that supposed to be within 48 hours, while his team is keeps getting stronger everyday, it will be very difficult to prove him cheating very soon
Thank you for contacting Electronic Arts.
I understand your issue that you want to report against a cheater in the game. Your concerns, feedback and troubles are important to us. We want to thank you for informing us about this player or group of players, we will fully investigate your report. We strive to provide a safe, fun and fair place to play and commit to taking the appropriate action against those who wish to abuse in this manner and those who create applications or cheats which can be used to give an unfair advantage to a player.
I will discuss the concern with my supervisor about the action which can be taken against this player.
We will investigate this report and take action in accordance with our Terms of Service. Due to our Privacy Policy, we will be unable to disclose the results of this investigation, or any actions taken against the reported account.
Please follow the steps in the link provided below for further assistance to report cheating:
http://help.ea.com/en/article/how-to-report-cheating/
If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at http://help.ea.com.
Thank you again for your cooperation and valuable time.
other than that, just have to have faith that the Team will do what's necessary. it's a lukewarm answer, but ultimately, there's not much else we can do other than to report the cheating (and just once, per player).
in my experience working as a community manager for mobile games, submitting additional tickets for cheating for the same player (or any issue, really) just slows down the rate of processing, as someone has to spend time clearing these tickets instead of actually checking for the alleged cheating.