Massive Freezing Bug - USE CAUTION!

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SnakesOnAPlane
3857 posts Member
edited September 12
Since the new update earlier today the game freezes terribly. Game will eventually reset. It just blew your match! Generally happens in arena fights.

Edit: Affecting both iOS and Android (see post directly below mine).

Yes, I know, post in bugs, but this is going to be huge for the iOS community if it doesn’t get attention quickly.
SnakesOnAPlane
Post edited by SnakesOnAPlane on

Replies

  • Android I had a freeze on arena battle as well, first time I remember having one
  • Froze 3 different times during GAC battles for me
  • Rath_Tarr
    2339 posts Member
    edited September 12
    Same. The game client has significant performance issues which it did not have before this update and locked up completely on one GA battle, forcing me to re-start the app and costing me a squad, though fortunately not the match.
  • nurm
    8 posts Member
    edited September 12
    Since the Update today update, the client ist significant slower. Every Button press and loading battles take much more time.
  • Same here. Freeze and restart at the End of a GA Fight, 2 Times in a row. "Connection failed" error appeared.
  • Mine freeze on GAC, against an easy Phoenix!!!! C'mon CG.
    And for navigation, any click has a 2s delay.
  • Crashed twice in TB since the update. Never experienced any crashes before. :/
  • Only freeze I had was after a GW fight, so not a big deal. Force closed the game, reopened it and it was all good. Everything is super slow tho, going from one screen to another. Android tablet here. 2019 tab A.
  • yeah, mine didn't freeze, but it's barely playable as it is soooooo laggy.
    Swiss Garde Officer, drop me a message if you're interested joining
  • Mine didn't freeze but I got kicked out of the game multiple times since the update
  • I was experiencing random crashing when shifting screens, say from character list to filtered list of rebels...or exiting one section like the store to the main screen. Totally random and not able to recreate other than whenever it happened. I uninstalled and reinstalled and it seems to be more stable now.
  • Crashing between screens, during fights and the slowest version of the game I already see.
    Good job.
  • Pft, they've known about the game freezing mid-battle under certain circumstances with the ability buttons not responding for about 2-months now and done nothing about it, so don't hold your breath!
  • Don't expect them to tell you anything other than this is a technical issue (probably your phone) and not a bug. Because that's precisely what they told me after half a dozen tickets dating back over weeks.

    There's just no way it's their game, it can't possibly be. It's your phone.

    And don't expect compensation either... Because again it's your phone, not the game.
    Porgatory demands fresh souls.
  • Don't expect them to tell you anything other than this is a technical issue (probably your phone) and not a bug. Because that's precisely what they told me after half a dozen tickets dating back over weeks.

    There's just no way it's their game, it can't possibly be. It's your phone.

    And don't expect compensation either... Because again it's your phone, not the game.

    Prolly your phone. :D

    SnakesOnAPlane
  • Pieeater420
    159 posts Member
    edited September 12
    Yep had two freezes today in my arena climb today an both happened within 15secs of match starting so of course its a automatic loss an it hard closes the game so then i had to do a refresh to get to 1st today. Hasn’t happened in other area of game just in arena. Only started after update
  • But am seeing lag everywhere. Stores dailies etc

    Note8 so dont say its my phone.
  • It definitely has been more laggy. Haven't had crashes yet, but this definitely needs to be commented on more to escalate it before Kyno moves it to Bugs and then the community isn't aware of the issue.
  • YourFace
    27 posts Member
    edited September 13
    This game lag is ridiculous. Have had multiple guildmates tap the battle button on Geo TB CM’s and when it doesn’t respond they tap again just as the lag frees up which registers as a tap on the squad selection battle screen and they go in with 5 random toons.

    Awful UI design that needed an update months and months ago. This UI issue is now further highlighted by the awful lag problem. Never place those buttons in the same spot on sequential screens AND auto populate random squads CG. That makes zero sense.

    I just went into TB, started a CM and after 2 turns the UI froze up, attack buttons were gone, couldn’t auto, toggle buffs/debuffs or retreat. Had to force close the game. I’m on an iPhone X and that NEVER happened to me on this phone.

    You’re costing players their GA matches, stars in Geo TB and Wat shards. Should have ironed all that out and thoroughly tested before you rushed out the relic update CG. You owe players an apology and some serious compensation.
  • Yeah huge updates like this shouldn't be launched while events like GA or TB are running.
    I mean they knew the game would crash multiple times.

    So I got kicked out of the game (again) after beating round 1 of a cm in TB. No points at all.
    Shouldn't we get the 300k points for completing battle round 1?
  • Fastest and most efficient phone on the market, XS series (that’s not counting latest 11, which is the new king), so it’s definitely not my phone, and not any of your phones for that matter. It’s just a buggy game UI.
    SnakesOnAPlane
  • I have the opposite experience. I was freezing alot before the update and now I'm running smoothly.
  • Been kicked out multiple times since update. Once as about to complete a ship battle in TB which lost the guild a star, and another time during the third phase of a cm. Customer support no help.
  • Fastest and most efficient phone on the market, XS series (that’s not counting latest 11, which is the new king), so it’s definitely not my phone, and not any of your phones for that matter. It’s just a buggy game UI.

    Strange.. I'm still using 6s Plus and have no issues with crashing or anything major like that in battles. I do try to keep my phone fairly clean of apps I never use, and pretty much always close everything in the background before opening up GoH.
  • Also Iphone 6s plus, just lost a CM in TB due to crash to desktop. Phone was working much better before this update.
    Officer of recruiting for Ewoks Fit In Blenders. Traya, Wat & Negotiator on farm. 9 spots open, ask me for an invite.
  • YourFace
    27 posts Member
    edited September 13
    ThunderGun wrote: »
    Fastest and most efficient phone on the market, XS series (that’s not counting latest 11, which is the new king), so it’s definitely not my phone, and not any of your phones for that matter. It’s just a buggy game UI.

    Strange.. I'm still using 6s Plus and have no issues with crashing or anything major like that in battles. I do try to keep my phone fairly clean of apps I never use, and pretty much always close everything in the background before opening up GoH.

    Yeah, I had lots of lag the last 2-3 days but didn’t have any complete freezes until the server update yesterday so I’d be cautious.
  • I just froze while selecting a team in GA. At least it wasn't during a match but I did have to reboot the game. The lag has gotten a bit better though in most spots
  • I just froze while selecting a team in GA. At least it wasn't during a match but I did have to reboot the game. The lag has gotten a bit better though in most spots

    Agreed, they’ve apparently done some silent backend changes to the servers, as the lagging has been better, and I haven’t experienced any more freezes.

    SnakesOnAPlane
  • I have an android phone and it still crashes a lot. It never happened before
    This is... SPARTAAAAAAA
  • YourFace
    27 posts Member
    edited September 14
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    Would be nice if CG at least acknowledged the issue or had their “specialists” respond to tickets reporting all the recent bugs.

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    Post edited by YourFace on
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