Do NOT start GAC without fixing the random freezing problem!!!!!

jayjonbeach · October 1, 2019 7:32PM

This issue is out of control and WILL ruin many people's attacks! I have been having TONS of freezes all over the place, and just had a squad arena battle completely freeze.

THIS WILL MAKE GAC VERY UNFAIR, postpone the start until this horrible issue is fixed!!!!
@CG_SBCrumb @CG_TopHat @CG_Erik

Nothingface · October 1, 2019 7:48PM

I think it adds an interesting mechanic to the game.

Bizanteen · October 1, 2019 7:58PM

I have never had a freeze in 4 years.

GunnerFCm · October 1, 2019 8:00PM

They are just prepping for Carbonite Han's release?

BobcatSkywalker · October 1, 2019 8:06PM

Freezing and removing the buttons from the enemy is a valid strategy, if it wasn't wai it wouldn't be programmed into the game.

DarthAndy · October 1, 2019 9:48PM

It's fair comment. I've lost GA matches, SA, FA and TB matches to freezes. What I've been doing recently is just force closing the game before any battle that can't be replayed and starting a fresh session for it.

I know I shouldn't have to, but so far it's worked.

I understand that it must be hard to fix, so what I'd like to see for TB at least is one free do-over per person to compensate if it happens (like challenge flags in football. They couldn't make refereeing flawless, so they found a way to at least mitigate some of the problems). I'd like to see the same in GAC too but, that could be abused to the detriment of the other player, so that one is a little more tricky

Ultra · October 1, 2019 9:49PM

According to the dev tracker, they are still investigating and unable to find the root cause

I don’t want an indefinite GAC suspension and it’ll get fixed eventually

Kyno · October 1, 2019 10:00PM

Ultra wrote: »

According to the dev tracker, they are still investigating and unable to find the root cause

I don’t want an indefinite GAC suspension and it’ll get fixed eventually

Which bug are you referring too?

Ultra · October 1, 2019 10:04PM

Kyno wrote: »

Ultra wrote: »

According to the dev tracker, they are still investigating and unable to find the root cause

I don’t want an indefinite GAC suspension and it’ll get fixed eventually

Which bug are you referring too?

Seems to be in progress — maybe I got it confused for another bug that was labeled investigating

Ornoktree · October 2, 2019 1:01AM

This has been an issue that CG has acknowledged and is on EA Answers HQ since July 2019, but apparently the issue was present even prior. The problem is that different people have been calling it by different names, and without the dev tracker, no one has known how prevalent the problem is, nor what to call it. As you can see, some call it freezing, others game crashing, and yet others ability buttons missing.

So, no, this is not new. I agree with OP, and I have posted before, that GAC should be suspended till this gets sorted. Why? Because GAC is touted to be the ultimate PVP experience, but having this bug pop up has a significant impact on not just 1 battle (like in Arena), but on your entire GAC round, and for the whole championship as it may cost you a league promotion.

But will GAC be suspended? No, because it is money spinning and is one of the reasons why whales will continue to spend money in the game.

jayjonbeach · October 2, 2019 2:16AM

In fact, I have had the buttons go missing issue in battles for over a year, reported many times on AnswerEA (or whatever the bug website is called...) along with many other people also reporting it.

This freezing bug is very different. As soon as Relics were released, threads popped up all over this forum about the game freezing in ANY place in the game, which has been happening to me, and it includes battles. The buttons don't disappear in this instance, the game is completely frozen and has to be restarted

jayjonbeach · October 2, 2019 2:20AM

Yes, every single battle in GAC is of critical importance. One blown battle can cause you the match, and this is the most competitive mode in the game.

Padmé_Sadmé · October 2, 2019 2:37AM

And I have had 0 so I think it's fine (:<

jayjonbeach · October 2, 2019 2:46AM

Kyno · October 2, 2019 2:46AM

Ultra wrote: »

Kyno wrote: »

Ultra wrote: »

According to the dev tracker, they are still investigating and unable to find the root cause

I don’t want an indefinite GAC suspension and it’ll get fixed eventually

Which bug are you referring too?

Seems to be in progress — maybe I got it confused for another bug that was labeled investigating

They are working on a fix, and he updated it after the release of the board.

jayjonbeach · October 2, 2019 2:48AM

Kyno wrote: »

Ultra wrote: »

Kyno wrote: »

Ultra wrote: »

According to the dev tracker, they are still investigating and unable to find the root cause

I don’t want an indefinite GAC suspension and it’ll get fixed eventually

Which bug are you referring too?

Seems to be in progress — maybe I got it confused for another bug that was labeled investigating

They are working on a fix, and he updated it after the release of the board.

Except that is for the button disappearing issue, which is not the only problem, see above

Kyno · October 2, 2019 2:50AM

jayjonbeach wrote: »

Kyno wrote: »

Ultra wrote: »

Kyno wrote: »

Ultra wrote: »

According to the dev tracker, they are still investigating and unable to find the root cause

I don’t want an indefinite GAC suspension and it’ll get fixed eventually

Which bug are you referring too?

Seems to be in progress — maybe I got it confused for another bug that was labeled investigating

They are working on a fix, and he updated it after the release of the board.

Except that is for the button disappearing issue, which is not the only problem, see above

I was speaking to ultra. I was not addressing any other issue.

jayjonbeach · October 2, 2019 2:53AM

Kyno wrote: »

jayjonbeach wrote: »

Kyno wrote: »

Ultra wrote: »

Kyno wrote: »

Ultra wrote: »

According to the dev tracker, they are still investigating and unable to find the root cause

I don’t want an indefinite GAC suspension and it’ll get fixed eventually

Which bug are you referring too?

Seems to be in progress — maybe I got it confused for another bug that was labeled investigating

They are working on a fix, and he updated it after the release of the board.

Except that is for the button disappearing issue, which is not the only problem, see above

I was speaking to ultra. I was not addressing any other issue.

Ah okay. Maybe you can make sure the powers at be see this thread, and are aware the problem is NOT just buttons disappearing, since Relics came out there has been SERIOUS performance issues, like seeing 5 Anakins on screen, freezes anywhere in game, game just kicks you out and reboots, buttons disappearing, and the list goes on, see thread links I posted, this is nasty

Padmé_Sadmé · October 2, 2019 2:59AM

jayjonbeach wrote: »

Kyno wrote: »

jayjonbeach wrote: »

Kyno wrote: »

Ultra wrote: »

Kyno wrote: »

Ultra wrote: »

According to the dev tracker, they are still investigating and unable to find the root cause

I don’t want an indefinite GAC suspension and it’ll get fixed eventually

Which bug are you referring too?

Seems to be in progress — maybe I got it confused for another bug that was labeled investigating

They are working on a fix, and he updated it after the release of the board.

Except that is for the button disappearing issue, which is not the only problem, see above

I was speaking to ultra. I was not addressing any other issue.

Ah okay. Maybe you can make sure the powers at be see this thread, and are aware the problem is NOT just buttons disappearing, since Relics came out there has been SERIOUS performance issues, like seeing 5 Anakins on screen, freezes anywhere in game, game just kicks you out and reboots, buttons disappearing, and the list goes on, see thread links I posted, this is nasty

Kyno knows hes seen dozens of these already

But I mean hes literally a forum moderator he doesnt have much say in the game.

Kylo do u volunteer or get compensation? (If you dont mind

)

Kyno · October 2, 2019 3:14AM

Volunteer.

If you want this to be highlighted, you should be reporting and discussing this at <<Answers HQ>>

jayjonbeach · October 2, 2019 3:27AM

Kyno wrote: »

Volunteer.

If you want this to be highlighted, you should be reporting and discussing this at <<Answers HQ>>

Done, but have never had much luck there with issues

I find issues get more attention, when threads here are actually allowed to fester

Ultra · October 2, 2019 4:05AM

jayjonbeach wrote: »

Kyno wrote: »

jayjonbeach wrote: »

Kyno wrote: »

Ultra wrote: »

Kyno wrote: »

Ultra wrote: »

According to the dev tracker, they are still investigating and unable to find the root cause

I don’t want an indefinite GAC suspension and it’ll get fixed eventually

Which bug are you referring too?

Seems to be in progress — maybe I got it confused for another bug that was labeled investigating

They are working on a fix, and he updated it after the release of the board.

Except that is for the button disappearing issue, which is not the only problem, see above

I was speaking to ultra. I was not addressing any other issue.

Ah okay. Maybe you can make sure the powers at be see this thread, and are aware the problem is NOT just buttons disappearing, since Relics came out there has been SERIOUS performance issues, like seeing 5 Anakins on screen, freezes anywhere in game, game just kicks you out and reboots, buttons disappearing, and the list goes on, see thread links I posted, this is nasty

They have indicated that they are aware and working on performance issues, UI overlap issues, button overlap issues on the dev tracker

They also listed the source of the awareness and answers.ea has been cited several times

So I literally disagree that Answers HQ is ineffective or that they are unaware of these issues

The whole purpose for the developer tracker is so that you know that they know and are working on it with a timetable of when it'll be fixed (see types of updates in developer tracker)

Keep in mind, some of them are fixed but marked as client updates which is done once every quarter (Ready to be Released)

jayjonbeach · October 2, 2019 4:16AM

Ultra wrote: »

jayjonbeach wrote: »

Kyno wrote: »

jayjonbeach wrote: »

Kyno wrote: »

Ultra wrote: »

Kyno wrote: »

Ultra wrote: »

According to the dev tracker, they are still investigating and unable to find the root cause

I don’t want an indefinite GAC suspension and it’ll get fixed eventually

Which bug are you referring too?

Seems to be in progress — maybe I got it confused for another bug that was labeled investigating

They are working on a fix, and he updated it after the release of the board.

Except that is for the button disappearing issue, which is not the only problem, see above

I was speaking to ultra. I was not addressing any other issue.

Ah okay. Maybe you can make sure the powers at be see this thread, and are aware the problem is NOT just buttons disappearing, since Relics came out there has been SERIOUS performance issues, like seeing 5 Anakins on screen, freezes anywhere in game, game just kicks you out and reboots, buttons disappearing, and the list goes on, see thread links I posted, this is nasty

They have indicated that they are aware and working on performance issues, UI overlap issues, button overlap issues on the dev tracker

They also listed the source of the awareness and answers.ea has been cited several times

So I literally disagree that Answers HQ is ineffective or that they are unaware of these issues

The whole purpose for the developer tracker is so that you know that they know and are working on it with a timetable of when it'll be fixed (see types of updates in developer tracker)

Keep in mind, some of them are fixed but marked as client updates which is done once every quarter (Ready to be Released)

I never said they are unaware of the issues, I only seen one issue noted here, and thus made a point of mentioning that maybe they should be made aware of the others. If they are in fact aware of all of them, that is great.

The Dev tracker will hopefully keep the many numerous bugs the game continually has, more organized

BrashSchwartz · October 2, 2019 11:30AM

Ultra, volunteer or compensated, if you don’t mind me asking?

Kyno · October 2, 2019 11:51AM

jayjonbeach wrote: »

Kyno wrote: »

Volunteer.

If you want this to be highlighted, you should be reporting and discussing this at <<Answers HQ>>

Done, but have never had much luck there with issues

I find issues get more attention, when threads here are actually allowed to fester

You would be incorrect, and that is part of the reason they introduced the dev tracker. Many issues are know but not resolved due to lack of information, making it harder to find the root cause, posts at Answers HQ help provide that more clearly than here.

That feeling you have is just due to the time it takes for an issue to be resolved, nothing else. Some issues need more time to figure out or to code the solution or a special type of update to be implemented, all of those things are "invisible" to us and seem like nothing is getting done when in fact it is the opposite.

Several major issues have actually been almost resolved before they get noticed by the masses, but still blew up before the fix was ready.

DadKev · October 2, 2019 12:09PM

I have never had it freeze.

Ultra · October 2, 2019 12:10PM

BrashSchwartz wrote: »

Ultra, volunteer or compensated, if you don’t mind me asking?

Compensated

TVF · October 2, 2019 1:44PM

Ultra wrote: »

BrashSchwartz wrote: »

Ultra, volunteer or compensated, if you don’t mind me asking?

Compensated

Lucky.

jkray622 · October 2, 2019 1:53PM

If content in the game is not given to all players because a small portion of the players experience a bug, then swgoh will never release anything and will just shut down.

Bugs are an unfortunate part of software development and release, and the studio has to determine bug priority. To not launch GAC, when it could be months before they completely eliminate this (since I’m 90% certain it’s android device related, due to OS fragmentation) would be to withhold content and rewards from the majority of players who aren’t impacted.

So...I sincerely doubt GAC will be suspended.

littleMAC77 · October 2, 2019 2:39PM

BrashSchwartz wrote: »

Ultra, volunteer or compensated, if you don’t mind me asking?

Maybe just capable of reading the Dev Tracker announcement? Everything Ultra posted in here is in that update, or on the tracker itself.

TVF · October 2, 2019 2:40PM

littleMAC77 wrote: »

BrashSchwartz wrote: »

Ultra, volunteer or compensated, if you don’t mind me asking?

Maybe just capable of reading the Dev Tracker announcement? Everything Ultra posted in here is in that update, or on the tracker itself.

Ah but facts are reserved for the CGDF!

New player? Check out the new player index

Do NOT start GAC without fixing the random freezing problem!!!!!

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