[PSA] ANDROID Log In Issues (Updated)

Kyno · December 5, 2019 2:52PM

If you are experiencing issues please report them or add to a post at
<<Answers HQ>>

Edit to add:

we are currently investigating an issue with the game crashing on Android devices OS 7.1.1 or lower after the 04/12/2019 update:
https://answers.ea.com/t5/Bug-Reports/Game-crashes-on-Android-OS-7-1-1-or-lower-after-04-12-2019/m-p/8506236#M33962

Sunnie1978 · December 5, 2019 10:09PM

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/220326/android-devices-crashing#latest

CG_SBCrumb wrote: »

Hi Holotable Heroes,

We are currently investigating the client crashes on Android devices OS 7.1.1 or lower after yesterday's update. Updating to OS 8.0 should resolve this issue while we investigate this issue. We apologize inconvenience.

CG_SBCrumb wrote: »

Update: This appears to also impacting some devices with OS 8.0+. We believe we have found the issue and are working on a fix. I will share more details as soon as I have them.

Sunnie1978 · December 5, 2019 10:42PM

We are getting reports that changing your device language settings to French (Canada), Francais (Canada) or English (Canada) allows you to be able to enter the game again on devices that are crashing as a temporary workaround.

Sunnie1978 · December 6, 2019 1:47AM

CG_SBCrumb wrote: »

We have rolled out a potential fix and it should resolve the issue. Please let us know if you are still experiencing issues logging into the game on Android clients.

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[PSA] ANDROID Log In Issues (Updated)

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