Hi Everyone,
We are aware of an issue where players' Google Play accounts are not being displayed when prompted to log into their account. We are actively looking into this problem and working on a solution. While we work to provide a fix, please try these steps to see if this addresses the issue. We are also aware that this won’t address the issue for everyone, but should for some amount of players. Reportedly, players seeing this condition on one device can still login to their account in our game on a different device. If you have access to another Android device, please try to access your account to ensure the problem is only on the device where you originally saw this problem.
ISSUE: When prompted to log into Google Play account, no accounts on device are visible.
STEPS TO ADDRESS
- Enable 'auto sync' for 'Google Play Services': 'Settings' > 'Accounts' > 'Google' > Your Account > 'Google Play Services' > Check & Sync All
- Clear 'Google Play Games' cache and data: 'Settings' > 'Application Manager' > 'All' > 'Google Play Games' > Clear Cache & Data
- Clear 'Google Play Services' cache and data: 'Settings' > 'Application Manager' > 'All' > 'Google Play Services' > Clear Cache & Data
- Uninstall 'Google Play Games' updates: 'Settings' > 'Application Manager' > 'All' > 'Google Play Games' > Uninstall Updates, Clear Cache & Data
- Restart phone.
- Clear 'Google Play Store' cache and data: 'Settings' > 'Application Manager' > 'All' > 'Google Play Store' > Clear Cache & Data
- Clear 'Download Manager' cache and data: 'Settings' > 'Application Manager' > 'All' > 'Download Manager' > Clear Cache & Data
- Enable 'Download Manager' AND/OR 'Downloads': 'Settings' > 'Application Manager' > 'All' > 'Download Manager' AND/OR 'Downloads' > Enable (If Disabled)
- Update 'Google Play Games': 'Play Store' > Search 'Google Play Games' > 'Update' (if available)
- Restart phone.
- Attempt to authenticate with Star Wars: Galaxy of Heroes.
Please let us know if this issue did or did not work for you. Thank you for your patience.
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Replies
I do not have a button for google login in SWGoH setup menu. EA customer service have written - it is because you initial login as guest with selecting child's age. Next version of game will let you change the age and it will draw a login button in setup menu.
Do you have any info , when it will be possible to do ? Without it I am not able to do any purchases.
For anyone running into this issue, could you please directly send me your:
With this information, we will work with our partners at Google to dig into the root cause of the issue.
@Tomek - I'm looking into the issue of being able to change your age. Hopefully, I will have an answer for you soon.
everyday i finish 1st in my network and im now building barris since I can't beat yoda with my five 7* jedi i have so i will be investing more in order to do that and now this process is compromise y this and yoda challenge is only 6 day long so what the hell
I have the same issue in my Nexus 7 tablet.
Im logged to my Google Play Store account but when i start the game it says i have to create a new id, it didnt show my account so i cant log in to it.
EDIT: Solved it. I disabled the Google Play Store and enabled it again. Now i have an older version and then i could log in to my google account.
It worked for me after i continued. I got first on the lvl 2 acct since it was unavoidable. Then i hit the options and tried to sign to google play. It asked me to create a name. I put in a random name and suddenly my main lvl 70 acct logged in.
Looks like Google updated their Play Games app, and something along the line got borked. Times like these I'm glad I'm F2P. If I'd put money into this game, I'd have probably had a stroke before I even got to the point where I logged back in...
I use an LG3. Android. Google play version 3.6.27
I'm having same issue as this guy
I play in a LG G3 stylus cell phone
I was on level 70
My username was 3mu3rt3s
Ally code was 452 692 991
Hoping for a solution.
I chose a random name in the registration process and got logged in into my main again.
But no arena sniping today since it happened right before payout time
Lg p880
4.0.0
Latest version
Wen Qualto
Player id Bg_gj_pjgQPWZm0mv0D_dgw
@xCapGamesx_Motz