I lost my 4-year account and EA doesn't help me recover.
February 5, 2020 12:14AM
edited February 2020
Good night friends players.
I'm here to talk about a very boring subject that afflicts some players who, like me, were not so lucky when linking their account with social networks to keep their progress safe. I have been playing SWGOH since its launch and I have my account with 4 and a half million PG that I liked so much.
I played almost every day and participated in all possible events to collect all the heroes. Last week I bought a new device and to keep my data safe, I linked my game to a Facebook account before resetting my old device. After the account recovery procedure, the scare comes.
The game informs me that there is no data on the informed Facebook account. I found it very strange, because my friends have already done this and confirmed to me that it works. I tried again and I get the same message. I get desperate and don't know what to do. I try to understand what happened, and repeat the same procedure 4 more times.
Nothing...
After that, I contact EA support and receive the message that I need the ID or Username to recover my account. If you can send pictures of the game it would help. As I didn't have my ID, I send photos with the code number of the alliance, photos from my account on the SWGoH.com website and everything. I get the message that I can't get my account back. After that, I have contacted more than 5 times in various EA support services and she gives me the same answer, each saying that I should go to another support service and say the same thing as in the previous ones.
Unfortunately, I give up insisting. After 4 great years playing and participating in this wonderful game with you, I no longer have the patience to put up with the same answers on the support and administrators of this forum. As I told them, I play and spend my money on EA games since I was 9 years old (today I am 39) and I never had any problems. It was a free game that made me disappoint with this company. I thank those who participated with me in the events and the evolution of my account. By my choice, I decide not to support this unfortunate company and its mediocre customer support service anymore.
Thank you all!
I'm here to talk about a very boring subject that afflicts some players who, like me, were not so lucky when linking their account with social networks to keep their progress safe. I have been playing SWGOH since its launch and I have my account with 4 and a half million PG that I liked so much.
I played almost every day and participated in all possible events to collect all the heroes. Last week I bought a new device and to keep my data safe, I linked my game to a Facebook account before resetting my old device. After the account recovery procedure, the scare comes.
The game informs me that there is no data on the informed Facebook account. I found it very strange, because my friends have already done this and confirmed to me that it works. I tried again and I get the same message. I get desperate and don't know what to do. I try to understand what happened, and repeat the same procedure 4 more times.
Nothing...
After that, I contact EA support and receive the message that I need the ID or Username to recover my account. If you can send pictures of the game it would help. As I didn't have my ID, I send photos with the code number of the alliance, photos from my account on the SWGoH.com website and everything. I get the message that I can't get my account back. After that, I have contacted more than 5 times in various EA support services and she gives me the same answer, each saying that I should go to another support service and say the same thing as in the previous ones.
Unfortunately, I give up insisting. After 4 great years playing and participating in this wonderful game with you, I no longer have the patience to put up with the same answers on the support and administrators of this forum. As I told them, I play and spend my money on EA games since I was 9 years old (today I am 39) and I never had any problems. It was a free game that made me disappoint with this company. I thank those who participated with me in the events and the evolution of my account. By my choice, I decide not to support this unfortunate company and its mediocre customer support service anymore.
Thank you all!
Post edited by Dervixe on
0
This discussion has been closed.
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Replies
Well jokes aside another part of the reason is that you need your purchase history to prove that the account is actually yours, otherwise i could easily just write in to EA and claim your account too.
Did you change from android to ios or vis versa?
Sorry that happened. I completely understand. Disney killed SW when they brought in Kathleen Kennedy and Ruin Johnson.
Episode 9 totally massacred Anakins legacy.
I spent alot of money on this game aswell to catch up with them and the new events. General Skywalker requirements are just crazy. I wasnt gonna spend 2 grand on a cellphone game. Now I check on the game once in a while to see what's going on... nothing new.
Like you said- the customer service is very mediocre and the forum rules are way to strict. Ive been warned 2x and I had no clue why until they sent me a long list of "dos and donts". In short- pretty much any problem involving the CG and your personal thoughts about the problem should not be spoken of.
I got one foot out the door, myself.
Should EA give them access?
Glad your were able to find your player ID and hopefully regain access today.
They dont care.
Yeah, it can take weeks easily, unfortunately. Hope you get it back though! You seem like a cool dude and I wish you the best of luck.