Hopefully someone can help me with this.
I've reached out to EA support and they have asked me to create an in-game ticket. This used to be doable via:
Settings -> Help
Which would redirect you to a website.
However, this is no longer possible. It appears the game code was updated such that you are now directed to an in-game chat room with a bot. And the option to create a ticket does not appear.
I'm unsure what is happening here. Have I accidentally got upgraded to a version of SWGOH that is not supposed to have this different support behaviour? (Not sure how this would occur, I only update through google play store). Or has support not been updated with new instructions on how in-game tickets are created? Or is there some other menu item somewhere that I can not see.
Any help in this matter would be greatly appreciated.
Thank you.
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Replies
I'll keep asking, maybe they will tire and give me one to get rid of me or something?
So I have EA Web Site, asking me to go in-game to open a ticket.
Then I have in-game saying they cannot open a ticket.
So I'm stuck here without help. This is very distressing
No, crystals went missing from my account. I went to the EA support page and filed a bug report with screenshots/etc. They asked me to also open in game so they could get client specific information.
Sadly, the feature to create tickets from within game is gone, replaced with bot/chat support. And this bot/chat indicates they cannot open a ticket.
So I'm in a bit of a fix. Told by one CSR to create a ticket, and another CSR that they cannot create a ticket. Meanwhile, my crystals have gone bye-bye
Only in that screen mind, the rest of the game's UI behaves.
So I'm in a situation:
Cannot create in-game ticket.
EA Help ticket getting closed without resolution/notification.
No response for ~ 1 week.
I'm not sure what else I can do to try to get some help. Anyone have any ideas?
Thank you.