We have deployed of fix for those players whose account's were reset to level 1 with the Title Update on May 4th. Please report an further issues related to the account restore after rebooting.
Please include your ally code.
Stores need to be refreshed to show the correct inventory and reflect the updated player's level
A handful of characters were reset back to level 1. Some of those units are missing Mods and/or Gear.
Characters affected so far (varies from player to player): Greef Karga, Zeb, Magmatrooper, Hermit Yoda
EDIT (3:30pm PT): All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.
EDIT (5:00pm PT):We are working on another fix for early next week to address the Mods that were removed from characters that were set to lv 1. We are also investigating some reports around the gear that was removed from those characters and not placed in the player's inventory.
EDIT (5/12/2021):I have posted an update on this issue here.
tldr; We have a Server Release to fix the mods and gear issue today. Make good package is coming tomorrow.
EDIT (5/18/2021):Mods should be restored to players who were missing them due to units getting reset to lv 1. Reboot your game if you do not see them.
My ally code is 631468843
Zetas are missing to be bought
Missing tabs of gear avail to buy
And still haven't recieved any goodies for being basicly unable to play and participate in guild events plus enjoying doubble drops on ships and such.
All the matter im glad to be back at the right level
My alle code is : 176-394-417
Stores should be back to normal after the next refresh.
Once we can confirmed that this is fully resolved, we will announce the make good for the affected players. Right now we are keeping a running tally for what these players are missing out on.
As listed above too... a new thing to mention is I have no access to buy zetas
For not being able to log in .. why isn’t my energy topped off ?
My ally code is 197-762-631
And muy Zeb is on lvl 1 and without moods
Yoda Ermitaño dont have moods
Code Aly: 193-164-524
It's surreal that they don't compensate us in any way..
+ Mods for Hermit Yoda
+ Mods + equipment for Zeb
+ Mods for Greef
I haven't checked all the characters, just the ones where there was the highest likeliness to have issues with, but if you want further investigate (and you're more than welcome to do it ) my ally code is : 971-922-698
Thanks in advance
Your account was restored to the snapshot we took at 3:15pm on May 4th.
These are characters I do not switch mods
Ally Code: 148795469
I also missing mods sets for 4 characters (Greef, Magma, Zeb and Hermit Yoda). Also in quests they appeared quests for level 1 players:
I did get a nice heart-felt apology in my inbox though.
Ally code on request
My ally code is 674-966-432
My Zeb also is messed up