We are looking into reports that a small number of players are getting their account set to level 1. Their roster, guild and account info has not been lost but it is forcing players to go through the initial experience and they can't access many game features. We are working to fix this issue as soon as possible.
We apologize for this issue and will give you an update as soon as we have more info.
We deeply apologize if you are one of the few accounts that are set to level one or unable to log in. Once this is fully resolved, we will explore a make good for those players.
We are reviewing the fix this morning and are working to get it deployed as soon as possible. Thank you for your patience on this issue.
Thank you for your patience.
All resources for the reset characters were put into player's inventories (minus Mods) and can be reapplied to those characters. We are investigating what's going on with the missing mods and will let you know as soon as we know more.