Issues with Account Restore from today's Update

Replies

  • Xcien wrote: »
    You know, I am just going to leave this topic alone because this will never get resolved

    if you want to say I said my characters were effected, send a screenshot. And i am leaving the topic also.
  • Xcien wrote: »
    Sebek wrote: »
    Sebek wrote: »
    Xcien wrote: »
    Sebek wrote: »
    Gouj4 wrote: »
    When is the "Make Good" coming?

    hopefully soon

    Hopefully soon we'll get the make good, thank goodness.

    Not you, for ppl that had the bug

    I had the bug, thank goodness I did not miss out on much (Excluding double drops). Hopefully they dont give us 3 CWC shards.

    What account had it? It certainly wasnt the Mos Eisley account (148-795-469)

    my main account had the issue
    You have stated dozens of times that this is your main account.

    You have claimed, though consistently failed to provide any proof, that you have an “alt” that is much more developed with 2 GLs and GAS.

    Good liars have a good memory. You don’t, so you aren’t one.

    my main is Mos Eisley as I have stated before

    Yours is fine. Your Zeb is still at G8 on your Mos Eisley, and unless something has happened over the last few minutes, it is still at G8. And correct me if I am wrong anyone, but weren't the Zebs reduced to G1?

    not all zebs were affected

    But on your account none of the Characters were affected

    yes, they were not. so?

    So you are not affected by the bug

    Yes, double drops were not effective for me and I did not get good shipments.

    How is that a bug?

    because my shipments were locked since I was lvl 1 and I could not go further into ds battles or LS battles since my progress was reset on those

    Liar. You were not level 1

    You dont know since you dont play my game, you're assuming and you're wrong, like always

    Seems like the kinda thing a player would have complained about in the game chat, something you haven’t done ;)
  • Saseav
    6 posts Member
    update on my end; so between the time crumb had said gear had been refunded to him acknowledging it might not have been i regeared my zeb up a bit up to G7, that was my bad.
    On potential bugs associated with the reset account; I also noticed that some of my achievement quests were reset, specifically the one relating to damaging Grievous's ship in clash on kamino(unsure if i had finished it prior, but felt like a safe thing to include) and the 'Challenger' one where you have to damage Malak. For the Malak one, which i actually stopped to check the actual status of, I seem to have had the profile pic associated with unlocked, but not the tilte depite owning a 7* Malak.
  • When next week is this going out? CONQUESTS end in 2 days 17h. Giving 250 energy with no time to use it makes no sense.
  • SemiGod
    3001 posts Member
    CG_SBCrumb wrote: »
    Hi folks, we have an update for those affected on the make good for this issue here.

    The make good is really awesome for the people who were impacted. I’m glad they’re gonna be generously compensated.

    Makes me kinda wish my account was impacted by it too.

    3mmvkeg27khl.jpeg
  • SemiGod
    3001 posts Member
    When next week is this going out? CONQUESTS end in 2 days 17h. Giving 250 energy with no time to use it makes no sense.

    They could just use it for the next conquest cycle
  • Hey @CG_SBCrumb, I’m still stuck at the loading screen...since 4 May.

    The make good looks great but even better would be my ability to open the game and get past the title screen.

    627765412
  • CG_SBCrumb
    680 posts EA Community Manager
    Hey @CG_SBCrumb, I’m still stuck at the loading screen...since 4 May.

    The make good looks great but even better would be my ability to open the game and get past the title screen.

    627765412

    The log in issue should have been resolved. I will flag this for the team.


  • @CG_SBCrumb when is the make good coming?
  • CG_SBCrumb
    680 posts EA Community Manager

    @CG_SBCrumb when is the make good coming?

    Likely sometime next week
  • CG_SBCrumb wrote: »

    @CG_SBCrumb when is the make good coming?

    Likely sometime next week

    ok
  • ktnymzzew53v.jpg
    duivmerct2qm.jpg
    xex3wxvvs64y.jpg
    Hello. This is a snapshot of my account and energies. I have not recieved any compensation for missing out on Double Drops or missing TW that I was signed up for yet could not participate in. My guild also had signed up for HSTR while I was back to level 1, sonI could not join and gain rewards. I also missed out on Credit Heist as I could not get to events. The only energy I had used was the minimum to clear my dailies when accounts were restored as to save energy for when you let us have our time for Double Drops. Could you let us know when we are going to be afforded the same opportunity that the rest of the player base recieved? I had, as you can see, saved up energies and spent crystals to stack my energies to maximize the rewards from double drops. I started an account on May 4th to see the updated starting changes which are nice and fresh, and I have 3 other accounts which I spend on 4 of the 5 accounts. My other accounts were not affected, but I would like the same chances on this account that I had on those. My ally code for my affected account is 391-554-812. Thank you for your time.
  • Antwon120
    26 posts Member
    CG_SBCrumb wrote: »

    @CG_SBCrumb when is the make good coming?

    Likely sometime next week

    Clone Wars Chewie shards incoming :0
    Hype!!!!
  • Hey @CG_SBCrumb, the rewards make good is the response we needed. Hopefully we all get our mods/gear back. Only issue I have is I missed a Challenge Rancor raid. This is the only place to get Aeromagnifiers. Typically finish around 5th. Anyway to help out those that missed this raid
  • Wow! CG is giving out one heck of an apology!
    Maybe best one I've ever seen.
    Well done.
  • Sewpot
    1998 posts Member
    Ya black me out next time. 2 days holidays from this game and then come back to better rewards then I could have gotten otherwise.
  • TVF wrote: »

    CG_SBCrumb when is the make good coming?

    What do you care, this doesn't affect you.

    it does
  • Range1974
    691 posts Member
    edited May 2021
    Any word on the quests resetting? Looks like I get to earn the Spice Freighter Navigator title again along with a few others. I just went and fought them again. One was from the Malak event and the other from JKAs event.
    New players need an ally?
    712547893
    Post edited by Range1974 on
  • TKeoZ
    1 posts Member
    hi, in my game echo marquee event is not available
    idk if a error or the event was just for 1 day


    Ally code 268-553-453
  • Gouj4
    415 posts Member
    TKeoZ wrote: »
    hi, in my game echo marquee event is not available
    idk if a error or the event was just for 1 day


    Ally code 268-553-453

    Echo event is finished
  • CG_SBCrumb wrote: »
    Hi Holotable Heroes,

    We have deployed of fix for those players whose account's were reset to level 1 with the Title Update on May 4th. Please report an further issues related to the account restore after rebooting.

    Please include your ally code.

    Known Issues:
    • Stores need to be refreshed to show the correct inventory and reflect the updated player's level
    • A handful of characters were reset back to level 1. Some of those units are missing Mods and/or Gear.
      • Characters affected so far (varies from player to player): Greef Karga, Zeb, Magmatrooper, Hermit Yoda

    EDIT (3:30pm PT): All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.

    EDIT (5:00pm PT):We are working on another fix for early next week to address the Mods that were removed from characters that were set to lv 1. We are also investigating some reports around the gear that was removed from those characters and not placed in the player's inventory.

    When you say we are getting 50 echo shards, do you mean bad batch echo or 501st echo? Makes a difference lol
  • DarjeloSalas
    7871 posts Member
    It will obviously be Bad Batch Echo, since some people missed out on the event.
  • Ultra
    9558 posts Moderator
    Bad Batch echo's in-game character name is "Echo"

    501st Echo's in-game character name is: 'CT-21-0408 "Echo"'
  • Trufra99
    1 posts Member
    edited May 2021
    Ally code 591-551-496:
    -Zeb was reset to Gear level 1 and Gear Not allocated back-See pic below, Update stops at Lvl 2.
    -Zeb, Hermit Yoda and Magna Mods removed but still in GA.
    40ujf502vd8e.png
  • TVF
    31772 posts Member
    This indeed is a very serious issue and I hope everyone affected gets back on there feet. I just wanted to drop in here and remind whoever may be monitoring this thread from CG that the game’s multiple crashes daily are becoming unbearable. I’ve heard that you are aware of this but how are we supposed to play and enjoy your game when Halfway through the sith raid out of nowhere and for no reason I can figure out the game just closes completely down. I could go on and on giving examples but I’m sure that you’ve heard them all. If at all possible I sure would appreciate some sort of update on this or perhaps I should take a vacation from the game for awhile and save myself a couple hundred dollars a week.

    Wrong thread
    The CGDF is no more. Now we hate CG because of the change to the shipment tab. Say hi in our Discord! https://discord.gg/AmStGTH
  • TVF
    31772 posts Member
    Allmight_1 wrote: »
    CG_SBCrumb wrote: »
    Hi Holotable Heroes,

    We have deployed of fix for those players whose account's were reset to level 1 with the Title Update on May 4th. Please report an further issues related to the account restore after rebooting.

    Please include your ally code.

    Known Issues:
    • Stores need to be refreshed to show the correct inventory and reflect the updated player's level
    • A handful of characters were reset back to level 1. Some of those units are missing Mods and/or Gear.
      • Characters affected so far (varies from player to player): Greef Karga, Zeb, Magmatrooper, Hermit Yoda

    EDIT (3:30pm PT): All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.

    EDIT (5:00pm PT):We are working on another fix for early next week to address the Mods that were removed from characters that were set to lv 1. We are also investigating some reports around the gear that was removed from those characters and not placed in the player's inventory.

    When you say we are getting 50 echo shards, do you mean bad batch echo or 501st echo? Makes a difference lol

    GL Echo obviously
    The CGDF is no more. Now we hate CG because of the change to the shipment tab. Say hi in our Discord! https://discord.gg/AmStGTH
This discussion has been closed.