Accidently bought "Echo-Pack" and EA-Support can't help. 15k crystals lost
June 9, 2021 2:05PM
edited June 2021
Hi Guys,
I'm very frustrated. A couple of days ago I was opening my Bronzium-Packs as usual. As you guys know it's a long process so I don't always look on my screen. I was shocked when I saw that I just spent all of my 15k crystals on the "Echo-Pack". When I told my guild they said that it probably is an issue with the pushed offers. I also got told that others had the problem and got refunded by the support. However I wasn't lucky. 10 tickets later and always the same outcome.
I don't know if people from other countries get redirected to another support when using the ingame "help" icon but I just get redirected to the main ea-help website.
Does any of you have an idea what I could do now?
If a dev reads this and wants to have a look into my account, my ally code is: 131-622-331
I'm very frustrated. A couple of days ago I was opening my Bronzium-Packs as usual. As you guys know it's a long process so I don't always look on my screen. I was shocked when I saw that I just spent all of my 15k crystals on the "Echo-Pack". When I told my guild they said that it probably is an issue with the pushed offers. I also got told that others had the problem and got refunded by the support. However I wasn't lucky. 10 tickets later and always the same outcome.
I don't know if people from other countries get redirected to another support when using the ingame "help" icon but I just get redirected to the main ea-help website.
Does any of you have an idea what I could do now?
If a dev reads this and wants to have a look into my account, my ally code is: 131-622-331
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