So i’ve purchased a crate oif Crystals ( 50euro about), a bad batch bundle( 27 euro) and for test crystal box (5 euro)
This first 2 of these puchases in May.
I had done other purchases as well around the same date, but these 2 i never got. I’ve logged this with EA. I have send printscreens a number of times - 2 months later i still did not get any help, always getting mails back saying they can’t open my documents. ( which are printscreens from a computer -very odd.)
I keep getting mails from EA, if I still need any help -but i can not reply to that question - But I do still need help.
Who can actually help me ?
What was strange about the 3 purchase in accordance to other purchase i do and that i do receive ; “ I am sent out of the game to confirm my purchase through a bank app. When i get back to the game -no purchase is reveived.” When i do purchases from the game and am not being sent out to the bank app -i do receive my content.
I can imagine this must be traceable - but as said - no concrete help to this day.
Many thanks for any help on this issue.