I think due to lag, I accidentally purchased Omega shards when I was trying to purchase my gold currency items that had just refreshed. I am not farming Omega, I don't care about Omega. I have a pretty set path of how I play.
Anyways, I was told to contact EA support as they had helped others who experienced this and they received partial refunds which is not great but a lot better than losing 1200 crystals for something you don't want.
EA support said it was not possible to refund the crystals, or remove the shards. I guess I am irked because it feels like others have received some help for this exact scenario and I am not, I guess it feels arbitrary or discriminatory.
Is there a place somewhere that explains in-game purchases and refunds. I am sure it needs to be listed somewhere and I am just not finding it as I have never had to look before. I have come across a bunch that were in the technical help section but all the responses there said to contact EQ support for options available or that it was possible but it had to be within 48 hours. The time between it happening and when I contacted them was all the time that had elapsed from me finding the contact information and talking to players, maybe 20 minutes.