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  Blubcop

  366 posts Member

  January 4, 2022 2:39PM

  From what I heard the best tactic is to try it again and again till they do something

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  ShadowJediKnight

  118 posts Member

  January 4, 2022 3:43PM

  Sometimes Support needs things spelled out for them. So if they say you have the shards, but you can't see/activate/promote, ask them to activate him for you. If they say you have him, get them to unlock him so you can use him. No one would willing sit on a GL without activating it. And if they're worried about you having extra shards, tell them to deduct the amount from shard currency.
  
  Hope you get that resolved soon.

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  crzydroid

  7283 posts Moderator

  January 4, 2022 3:59PM edited January 2022

  If it's support, they probably don't know much. If you post on Answers HQ, Ultraslide is usually very good about getting shards to people in these circumstances. I don't know when their holiday break is over though.
  

  Your topic has been moved to the Bugs and Issues Archive. For better assistance and functionality, please report your bug over at Answers HQ.
  
  You’ll be able to find direct links to all the existing SWGOH forum boards on Answers HQ so you can easily navigate between both forums.
  
  Please visit the Answers HQ forums by clicking the link below!
  <<Answers HQ>>

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