It’s doesn’t seem like it, I sort of expected a dev post about it during the day after they commented on this post. Been over a week since. It might be one of those things that they say they’re looking into it but just don’t follow up.
Someone else asks for an update that is likely never going to come and 3 or 4 people respond about the length of the thread, who is more guilty of giving these things legs to keep going.
Someone else asks for an update that is likely never going to come and 3 or 4 people respond about the length of the thread, who is more guilty of giving these things legs to keep going.
The CGDF requests that CG takes away everyone's Extra Life Charity Event rewards. We don't deserve them. https://discord.gg/AmStGTH
Bumpity bump. Not going to let this one go without some sort of further comment. Two weeks should be plenty of time to make a decision and communicate regardless of the amount of holidays.
Bumpity bump. Not going to let this one go without some sort of further comment. Two weeks should be plenty of time to make a decision and communicate regardless of the amount of holidays.
I’m honestly surprised how slack they’ve been addressing this.
Bumpity bump. Not going to let this one go without some sort of further comment. Two weeks should be plenty of time to make a decision and communicate regardless of the amount of holidays.
I’m honestly surprised how slack they’ve been addressing this.
I’m not, which is why I was content that they acknowledged it at all.
Bumpity bump. Not going to let this one go without some sort of further comment. Two weeks should be plenty of time to make a decision and communicate regardless of the amount of holidays.
I’m honestly surprised how slack they’ve been addressing this.
I’m not, which is why I was content that they acknowledged it at all.
It’s a good start to acknowledge it, but still slack to not follow up and not give any update. Number one priority should have been a public address AND outlined fix before the next GAC which is mere hours away.
It’s a shame that the expectation is that we most likely won’t get responses at all. It’s there job to do so.
Bumpity bump. Not going to let this one go without some sort of further comment. Two weeks should be plenty of time to make a decision and communicate regardless of the amount of holidays.
Bumpity bump. Not going to let this one go without some sort of further comment. Two weeks should be plenty of time to make a decision and communicate regardless of the amount of holidays.
Decision on what?
How customers will be compensated for poor experience and customer service?
There are about a half-dozen open issues that beg for resolution (even if the resolution is "sorry, we can't fix this" or "we don't want to fix it").
Currently on my CG Bingo card I've got:
1) Lost GAC rounds/division demotion due to unscheduled "server maintenance"
2) Incorrect end-of-season rewards for GAC
3) Stalled progress/reduced rewards due to having only Ewok nodes available in the Conquest path
4) QGJ omicron (they have officially responded to this one, but clearly not to customer satisfaction)
I mean, I guess no response is technically a response, but if so one shouldn't be terribly surprised that the forums are a dumpster fire all the time. Personally I'd be content with an apology and some moderate detail of how the technical issues will be addressed going forward, but more severely inconvenienced customers may not let it go without a make-good of some sort.
I'll be necessarily vague to avoid running afoul of forum guidelines, but I'd like to remind everyone that we are all customers here (even F2P, as time is currency too) and all the usual methods of redress are available to us if we are unsatisfied. Make of that what you will.
My understanding from Doja's replies in this thread was that there was no compensation for the server maintenance issues that occured, but I'll double check with CG to be sure
Bumpity bump. Not going to let this one go without some sort of further comment. Two weeks should be plenty of time to make a decision and communicate regardless of the amount of holidays.
Decision on what?
How customers will be compensated for poor experience and customer service?
There are about a half-dozen open issues that beg for resolution (even if the resolution is "sorry, we can't fix this" or "we don't want to fix it").
Currently on my CG Bingo card I've got:
1) Lost GAC rounds/division demotion due to unscheduled "server maintenance"
2) Incorrect end-of-season rewards for GAC
3) Stalled progress/reduced rewards due to having only Ewok nodes available in the Conquest path
4) QGJ omicron (they have officially responded to this one, but clearly not to customer satisfaction)
I mean, I guess no response is technically a response, but if so one shouldn't be terribly surprised that the forums are a dumpster fire all the time. Personally I'd be content with an apology and some moderate detail of how the technical issues will be addressed going forward, but more severely inconvenienced customers may not let it go without a make-good of some sort.
I'll be necessarily vague to avoid running afoul of forum guidelines, but I'd like to remind everyone that we are all customers here (even F2P, as time is currency too) and all the usual methods of redress are available to us if we are unsatisfied. Make of that what you will.
They fixed the path in conquest that forced people to choose a disk or a jawa with Boba shards, but never offered a make good for the people now with 325/330 shards.
As far as I know, they haven't even commented on resetting one of the feats progress mid conquest on the one afterwards.
Bumpity bump. Not going to let this one go without some sort of further comment. Two weeks should be plenty of time to make a decision and communicate regardless of the amount of holidays.
Decision on what?
How customers will be compensated for poor experience and customer service?
There are about a half-dozen open issues that beg for resolution (even if the resolution is "sorry, we can't fix this" or "we don't want to fix it").
Currently on my CG Bingo card I've got:
1) Lost GAC rounds/division demotion due to unscheduled "server maintenance"
2) Incorrect end-of-season rewards for GAC
3) Stalled progress/reduced rewards due to having only Ewok nodes available in the Conquest path
4) QGJ omicron (they have officially responded to this one, but clearly not to customer satisfaction)
I mean, I guess no response is technically a response, but if so one shouldn't be terribly surprised that the forums are a dumpster fire all the time. Personally I'd be content with an apology and some moderate detail of how the technical issues will be addressed going forward, but more severely inconvenienced customers may not let it go without a make-good of some sort.
I'll be necessarily vague to avoid running afoul of forum guidelines, but I'd like to remind everyone that we are all customers here (even F2P, as time is currency too) and all the usual methods of redress are available to us if we are unsatisfied. Make of that what you will.
They fixed the path in conquest that forced people to choose a disk or a jawa with Boba shards, but never offered a make good for the people now with 325/330 shards.
As far as I know, they haven't even commented on resetting one of the feats progress mid conquest on the one afterwards.
Dude it's only Tuesday right after a holiday. They need at least 4 days to readjust to working and then it's the weekend. Don't have such high expectations of people geesh.
Bumpity bump. Not going to let this one go without some sort of further comment. Two weeks should be plenty of time to make a decision and communicate regardless of the amount of holidays.
Decision on what?
How customers will be compensated for poor experience and customer service?
There are about a half-dozen open issues that beg for resolution (even if the resolution is "sorry, we can't fix this" or "we don't want to fix it").
Currently on my CG Bingo card I've got:
1) Lost GAC rounds/division demotion due to unscheduled "server maintenance"
2) Incorrect end-of-season rewards for GAC
3) Stalled progress/reduced rewards due to having only Ewok nodes available in the Conquest path
4) QGJ omicron (they have officially responded to this one, but clearly not to customer satisfaction)
I mean, I guess no response is technically a response, but if so one shouldn't be terribly surprised that the forums are a dumpster fire all the time. Personally I'd be content with an apology and some moderate detail of how the technical issues will be addressed going forward, but more severely inconvenienced customers may not let it go without a make-good of some sort.
I'll be necessarily vague to avoid running afoul of forum guidelines, but I'd like to remind everyone that we are all customers here (even F2P, as time is currency too) and all the usual methods of redress are available to us if we are unsatisfied. Make of that what you will.
They fixed the path in conquest that forced people to choose a disk or a jawa with Boba shards, but never offered a make good for the people now with 325/330 shards.
As far as I know, they haven't even commented on resetting one of the feats progress mid conquest on the one afterwards.
Dude it's only Tuesday right after a holiday. They need at least 4 days to readjust to working and then it's the weekend. Don't have such high expectations of people geesh.
Hello! It is indeed Crumb and my first day back to the office after the break and we are getting caught up.
Devs are aware of this issue and are looking into it. For those wondering why CG scheduled server maintenance on a Sunday during a holiday break, the short answer is...we didn't. There was a server (one of many) that went offline for a few minutes and the "server maintenance" error message got kicked out automatically.
So there is acknowledgement of a problem but nothing else. No apology to people who lost their round or were demoted as a result. No info on whether the issue may recur or if steps were taken to prevent it. No mention of whether or not there would be compensation. Without any follow-up my logical assumption is that they are still looking into it; eventually I will assume this was disingenuous and that they are no longer doing so, but at only 2 weeks I'm giving them the benefit of the doubt.
Hello! It is indeed Crumb and my first day back to the office after the break and we are getting caught up.
Devs are aware of this issue and are looking into it. For those wondering why CG scheduled server maintenance on a Sunday during a holiday break, the short answer is...we didn't. There was a server (one of many) that went offline for a few minutes and the "server maintenance" error message got kicked out automatically.
So there is acknowledgement of a problem but nothing else. No apology to people who lost their round or were demoted as a result. No info on whether the issue may recur or if steps were taken to prevent it. No mention of whether or not there would be compensation. Without any follow-up my logical assumption is that they are still looking into it; eventually I will assume this was disingenuous and that they are no longer doing so, but at only 2 weeks I'm giving them the benefit of the doubt.
Honestly surprised how long it’s taken for follow up responses. I mean it’s a 5-10minute discussion to have before giving some sort of update but they can’t even muster that.
Replies
It’s doesn’t seem like it, I sort of expected a dev post about it during the day after they commented on this post. Been over a week since. It might be one of those things that they say they’re looking into it but just don’t follow up.
Do you need a daily update from CG that they are still looking into it?
This is the only way we can get to 11 pages.
We've almost hit eleven pages on the GAC time advantage thread; we can certainly do it here!
DISCLAIMER: Post is subject to change.
Yes because it really takes this long to do a root cause analysis......
Glad to hear from an expert that knows how long this should take
I’m honestly surprised how slack they’ve been addressing this.
I’m not, which is why I was content that they acknowledged it at all.
It’s a good start to acknowledge it, but still slack to not follow up and not give any update. Number one priority should have been a public address AND outlined fix before the next GAC which is mere hours away.
It’s a shame that the expectation is that we most likely won’t get responses at all. It’s there job to do so.
Decision on what?
How customers will be compensated for poor experience and customer service?
There are about a half-dozen open issues that beg for resolution (even if the resolution is "sorry, we can't fix this" or "we don't want to fix it").
Currently on my CG Bingo card I've got:
1) Lost GAC rounds/division demotion due to unscheduled "server maintenance"
2) Incorrect end-of-season rewards for GAC
3) Stalled progress/reduced rewards due to having only Ewok nodes available in the Conquest path
4) QGJ omicron (they have officially responded to this one, but clearly not to customer satisfaction)
I mean, I guess no response is technically a response, but if so one shouldn't be terribly surprised that the forums are a dumpster fire all the time. Personally I'd be content with an apology and some moderate detail of how the technical issues will be addressed going forward, but more severely inconvenienced customers may not let it go without a make-good of some sort.
I'll be necessarily vague to avoid running afoul of forum guidelines, but I'd like to remind everyone that we are all customers here (even F2P, as time is currency too) and all the usual methods of redress are available to us if we are unsatisfied. Make of that what you will.
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/252741/wrong-end-of-season-gac-rewards#latest it was quite widespread.
They fixed the path in conquest that forced people to choose a disk or a jawa with Boba shards, but never offered a make good for the people now with 325/330 shards.
As far as I know, they haven't even commented on resetting one of the feats progress mid conquest on the one afterwards.
Dude it's only Tuesday right after a holiday. They need at least 4 days to readjust to working and then it's the weekend. Don't have such high expectations of people geesh.
both things happened over a month ago.
There's a whole thread about it - https://forums.galaxy-of-heroes.starwars.ea.com/discussion/252741/wrong-end-of-season-gac-rewards/p1
Regarding Doja's last response (other than the flippant retort to GaCvet) was:
So there is acknowledgement of a problem but nothing else. No apology to people who lost their round or were demoted as a result. No info on whether the issue may recur or if steps were taken to prevent it. No mention of whether or not there would be compensation. Without any follow-up my logical assumption is that they are still looking into it; eventually I will assume this was disingenuous and that they are no longer doing so, but at only 2 weeks I'm giving them the benefit of the doubt.
Honestly surprised how long it’s taken for follow up responses. I mean it’s a 5-10minute discussion to have before giving some sort of update but they can’t even muster that.
We haven’t even gotten an update about it yet. Like GAC has started again. They’re really not holding up their responsibilities at the moment.