We wanted to talk with you today about cheating and exploiting in Star Wars: Galaxy of Heroes. As we’ve communicated to you all before, we take people not playing by the rules seriously.
Today we are announcing our next phase of cracking down on cheating and exploiting to keep the game fair for all of our players.
Here are the steps we are taking:
We have created a full time position on our team to focus on the identification and handling of cheaters. That person will be using the alias @CG_leviathan (see below).
One of 3 actions will be taken at our discretion against players who have cheated or exploited:
A permanent ban will be issued.
A temporary ban will be issued.
These are only the first steps of this process, and it will continue to evolve over time.
If you want to report a player that you think is cheating, please send a direct message to @CG_leviathan here on the forums. He is the one handling all cheating/exploiting reports. At a minimum, he will need your Player ID or Ally Code as well as the name of the suspected cheater. He is also the one that you will want to message if you believe action has been taken against your account incorrectly.
Do not create posts here on the forums if you believe someone is cheating as it will be removed. Instead, please send all of your reports directly to @CG_leviathan (aka Levi).