Missing Krayt Raid personal rewards after guild change

by Futuredu
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Original Post

Accepted Solution

Missing Krayt Raid personal rewards after guild change

★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Apple iPhone 13
OS Version 16.4.1Angel
Ally Code: (Find it here: http://bit.ly/AllyCode ) 765-461-877
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Looks like people who changed guilds recently are not able to receive personal rewards in the Krayt Raid. Whatever score I do, the rewards are not available - it states that they were already claimed which is an error. So, I can battle - Krayt but I don't have anything out of it. The same case is my guildmate who joined the same guild with me.
Steps: How can we find the bug ourselves? Test the game. I attach the screen, where you can find my currents score (381355), but no rewards available, and furthermore all are presented as claimed, even over my score.
Connection Type Wifi
Please select your region Europe
Country Polska

People who join stronger guilds seem to be punished for that. At least concerning Krayt Raid.It is possible they will miss two raids, because they are 'not eligible' for battling. And when they finally start battling, the BUG does not give them personal rewards. You can not claim them and they are all saved from the last Krayt Raid before changing guild and seen as 'claimed'. Which is an obvious error. Please fix it AND compensate. I have not received any raid rewards for over a week now. Missed the one in my old guild (after changing guilds you dont receive rewards from a raid active when leaving), two in my new guild (unfair rule of 48hrs) and now can't get rewards in a 4th raid in row. This must be repaired.

And this is not only my case. Please help

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Message 1 of 8 (438 Views)

Accepted Solution

Re: Missing Krayt Raid personal rewards after guild change

EA Live QV Team

Thank you for your report. The team is aware of this bug and investigating the issue further.

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Message 2 of 8 (433 Views)

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Re: Missing Krayt Raid personal rewards after guild change

EA Live QV Team

Thank you for your report. The team is aware of this bug and investigating the issue further.

Message 2 of 8 (434 Views)

Re: Missing Krayt Raid personal rewards after guild change

★★★ Newbie

Happened to me too - I lost 225 mk1, 350 mk2, 80 mk3 (i.e. 500k rewards)

Message 3 of 8 (408 Views)

Re: Missing Krayt Raid personal rewards after guild change

★★ Novice

Me to.

Ally Code: 966-349-462

 

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Message 4 of 8 (349 Views)

Re: Missing Krayt Raid personal rewards after guild change

★★ Novice

2-nd RAID. It's the same. When do you fix the bug?

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Message 5 of 8 (269 Views)

Re: Missing Krayt Raid personal rewards after guild change

★★ Novice

I had same issue. I reported and they said this.

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Message 6 of 8 (252 Views)

Re: Missing Krayt Raid personal rewards after guild change

★★★ Newbie

This happened to me too. Ally code 333-898-247

Message 7 of 8 (245 Views)

Re: Missing Krayt Raid personal rewards after guild change

★★ Novice

Same here Ally code 393-198-726 

Message 8 of 8 (233 Views)