Phone goes to sleep while auto-ing battle

[sigsig3131]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? 12 pro max
OS Version 16
Ally Code: (Find it here: http://bit.ly/AllyCode ) 367218837
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Since Title Update 31.5 on iOS, when I am auto-ing a battle the device now goes to sleep.
Steps: How can we find the bug ourselves? - Start battle - Press auto - Don't touch the screen - device goes to sleep
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Since Title Update 31.5 on iOS, when I am auto-ing a battle the device now goes to sleep.

[EA_Gunner · Accepted solution]

Thank you for the report. We've marked your report for further investigation.

[weyoon]

Problem exists on Android phone as well after latest update.

[EA_Gunner · Accepted solution]

Thank you for the report. We've marked your report for further investigation.

[kenscotsman]

As a work around, I had to set my display to timeout after 5min.

Hope this helps.

[angelzzzcthulhu]

Yep. Same.
Would love this to be fixed.
Huge engagement issue (at least for me)

[trilips]

@kenscotsman New android devices are 30 seconds or a minute timeout max. I hope this gets fixed

[Alex84Swgoh]

I have the same problem. I put it on auto and phone goes to sleep. This is a recent issue, I'd say maybe a week or so. It's super annoying, some repeat battles are long and boring so people auto it, except now we can't because it just goes to sleep and pauses. 

[weissale]

@EA_Gunner Please fix it asap! Auto battles stopped working unless the screen is constantly touched. There are many auto battles that last much longer than 5 min! TB ones especially! Please please! Thank you!

[ChilouG]

@sigsig3131 Lost numerous battles due to that issue since 2 weeks more or less… thought that was my phone but reviewing everything it’s definitely the game
@ea fix this please

[sliverbaer]

Howdy, Why isn't this issue listed in the Trello Dev Tracker?

https://trello.com/b/vgQhKHMf/swgoh-developer-tracker