Territory Wars: defensive banners bug -- only 10 awarded, not 20 [ Edited ]

[ace97302]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad
OS Version iOS 11.2.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 357-937-533
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug My guild was only awarded 10 banners when one of our members placed a defensive team, instead of the 20 that were supposed to be awarded. As a consequence, we will be 10 banners short on defense and it could very easily cost us the Territory War.
Steps: How can we find the bug ourselves? Place a defensive squad in a territory? We did not observe any thing strange until the score showed up.
Connection Type Wifi
Please select your region North America
Country Canada

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My guild was only awarded 10 banners when one of our members placed a defensive team, instead of the 20 that were supposed to be awarded.  As a consequence, we will be 10 banners short on defense and it could very easily cost us the Territory War.

Here are pictures of the bug.  It is clear that we were not awarded the proper number of points (banners).  As you can see, we are in the defensive setup phase, and all team placements are supposed to result in 20 banners, not 10.  See Jon Snow's score below, the total score for the guild, and the note about Jon Snow being awarded 10 banners in the middle territory.

 EDIT @CG_Kozispoon

Our team is aware of the issue and looking into it now.

[CG_Kozispoon · Accepted solution]

UPDATE 1/26

The issue of incorrect scores should be fixed if, as stated, the Guild leader has logged in after the update, but before the attack phase. Upon review, there was a 14 hour window for the Guild leader to log in and reset the guild. While we cannot always anticipate bugs as they manifest, If this was not enough time for some players to correct the issue, we apologize. If the issue persists due to an inactive Guild leader there is unfortunately nothing further we can do to correct player stats.

UPDATE 1/25

Morning- the second half of our Server fix has been pushed which should've addressed the 10 banner issue being earned in Guild. Please note that the Guild leader HAS to log in on order to reset the Guild and those who deployed prior.

[ace97302]

It happened again.  Another player was only awarded 10 banners for a defensive team.  The losses are piling up quickly.

[AndyCovell]

Make that two people in our guild now!!!

[metfanun]

Us also 10 points for defense

[Pedley_v2]

Same here. 3 of us so far in my guild.

[kikithezombie]

Same here

[Hynes81]

This happened in our guild as well.

Schwartz Holiday Special 

my ally code is 615-817-684

[Genox2038]

I can also confirm this is happening in our guild. I have one iOS and one Android person this is happening to.

[FierceRevan]

I really hope we don't lose our TW because of this. If they set their defense before the bug and what-not. We are getting mostly 10's.

[lekku1320]

Same for me. I was only awarded 10 banners for placing a defensive fleet rather than 20.