So after receiving 2 Ewok Scout shards instead of the advertised Bossk shards I contacted customer services who have informed me that shards are only a possibility not guaranteed, I know this but felt patronising. After explaining again the mix up in rewards I've been told all rewards are random and some times they can be entirely different from what's advertised. So the big question is. Why have I not received random shards before?
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I get it now, ewok scout used to be the character on the node, now its bossk. Screw up on their part.
Yes but CS aren't listening to me on that part even with screenshots. Keep telling me that shards are a possibility and not a guarantee but if I got 2 shards of ES that means I should've got 2 of Bossk instead
exactly, @Kyno any insight?
All good here...
Ewok Scout 2 - 1 Bossk
I guess the lesson is to wait before farming the new area...
It's not the 2 shards that bothers me so much as the way customer services have been patronising about the issue and have responded in a way that suggests they haven't actually looked at the complaint I'm making
Never been an issue before but I'll be waiting in future
At least you got an answer, even though it's wrong. I have a 3 week old bug report with 0 responces from ea. I wonder why people keep reporting bugs here instead of there...
Was it before the update? Cause they announced the update, but the update didnt happen for another hour or so.
Sorry you've got the run around. What support told you was incorrect. Send me a DM with your ally code and I'll check out what happened with your account. A handful of people tried the node right at the moment the patch went live on their server yesterday and had issues.
DS Hard Node 9-B is working correctly and will give out Bossk shards as shown.