Forum Guidelines

CG_Kozispoon
3245 posts EA Staff (retired)
edited January 17
Hiya holotable Heroes!
The goal of these forums is to promote the game and create a community for players that is helpful, friendly, and allows them to give feedback on Star Wars: Galaxy of Heroes. Posts that do not contribute to any of the above are subject to removal per the judgment of forum staff. Any user that violates these rules or are disruptive are subject to disciplinary action (bans) per the judgment of forum staff.

Use the search feature
Duplicate content will be removed to promote the usefulness of this forum. Repeat reposting will result in a temporary ban.

Be descriptive
Other users may have similar but different ideas or problems. The more information that is provided the more productive your post will be.

Posting with “Capital Games” or “EA” in the title of a thread is discouraged
It is redundant and causes clutter. We take your feedback seriously and to heart. By posting in these forums we understand that you are addressing us, so these types of titles are not needed.

Calling out Moderators and Officials
Avoid creating threads with the names of the Admins, calling out Mods or other employees in the title. Threads posted in this manner will be locked.

Do not post in all caps
This includes thread titles, and the content of the thread itself. If you do, your content will be removed and you will receive a temporary ban.

No swearing
The forums are for all our Holotable Heroes, so let's keep the language as all ages appropriate as possible. Swearing and profanity are not allowed in any post or comment made to any Starwars.ea.com site. Using alternate characters to pass the filter also falls into this category.

No refund topics or posts
Refund threads and posts will be removed from these forums. It is your right to request a refund, but don't post about it on these forums. This includes saying you are going to get a refund, stating you will no longer spend or 'close your wallet', telling others how to get a refund, or requesting a refund from the development team. This includes refunds for real money and in game currency.

No boycott/petition threads
The purpose of these forums is to promote the game. The nature of a forum is that discussion and interest will naturally bring important and relevant topics to light. Boycotts and Petitions do not contribute to a useful and productive forum.


Keep it PG
This is an all ages forum which is open to all Players, so keep it PG. Any topics, gifs, commentary or content that are overtly explicit, sexual in nature or deemed inappropriate will be removed.

Unwanted topics
Posts and user feeds that contain the following elements, per the judgment of forum staff, are not permitted:
  • Advertising
  • All-caps posts and thread titles
  • “Bumps” - including 'necroing' threads
  • Demands for compensation
  • Discouraging other users from playing the game
  • Discouraging other users from making in game purchases
  • Discussion of moderation
  • Encouragement of illegal activity
  • Flaming
  • Harassment
  • "Official" threads
  • Obscenity
  • Personal defamation
  • Political and religious discussions
  • Posts bashing EA, CG, the dev team or the moderators.
  • Posts threatening to harm forum users, people, or living things
  • Posts on how the game is dead, or how it’s going to die, or anything along those lines.
  • Racism
  • Rage Quitting(discouraging goodbye posts)
  • Repeat posting
  • Sexism
  • Spamming and/or necroing threads (posting on threads that have not been posted on in months in order to spam the forums)
  • Threads telling people to quit, to stop spending on the game or to lower their review scores.

Users that promote illegal activity will be banned indefinitely.
Users that post real-life threats will be banned indefinitely.
Users that promote hacking, torrenting, or exploits will be banned indefinitely.
Users posting **** or inappropriate material will be banned indefinitely.
Users posting the personal details of other users will be banned indefinitely.
Users that impersonate forum staff or EA/Capital Games employees will be banned indefinitely.

Forum staff will enforce these rules with the editing or removal of content and banning of offending posters. Repeat offenders will be met with prolonged or indefinite bans.

Naming and Shaming
Naming and shaming those who you believe to be cheating is not permitted on the forum. It is not productive and does not expedite action taken against these players. Any references of this type will be removed. Instead, Report players directly for investigation information on how to do so can be viewed below.

Reporting potential cheaters
If you want to report a potential cheater, please send a message to @CG_Leviathan or @CG_LucifersDaddy with details on why you think someone is cheating, your ally code and the name of the suspected cheater.

"I have free speech/ 1st Amendment rights"
  • The forums is a privately owned space. It is run adhering to the Terms of Use and Forum Guidelines
  • These are guidelines you agreed to abide by upon creation of your forum account. If you post content that violates said Guidelines, it will be removed

I’ve been banned from posting on the Community Forums – What do I do?
Take a break, go for a walk, play some EA Star Wars games – it’s not a big deal. We’re not mad at you, you’re not in trouble – you just need a break. Do not post or complain about your ban. This will result in an extension of your ban. Temporary bans are not subject to appeal. If you feel that you have been long-termed banned incorrectly please contact us at help.ea.com or submit an email to [email protected]

Being temporarily banned from posting on the Star Wars: Galaxy of Heroes forums means that you have broken the rules of the forum or have not been participating in a constructive fashion. Please review the rules and guidelines as posted above. A short-term ban is our way of preventing further disruptive behavior and asking you to reexamine your behavior.

Being temporarily banned from posting on Star Wars: Galaxy of Heroes will not prevent you from accessing your game. In extreme cases of misconduct, you will additionally be banned from playing the game.

Please review our Terms of Service
Details of the EA Terms of Service can be found here:http://www.ea.com/terms-of-service

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Thank you for your patience 8D Forum Guidelines
Post edited by CG_Kozispoon on
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