You need to DM CG_Leviathan with your ally code and the basis for your appeal. It’s always a good idea to acknowledge anything you may have done to break any rules. So be open if:
You used an APK etc to boost your stats (either PvP or PvE)
You bought or took over someone else’s account
You bought crystals from a source other than the game or official web store
Etc
Then they will look at your appeal
Pass it on
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Replies
https://help.ea.com/in/help/star-wars/star-wars-galaxy-heroes/swgoh-appeal-ban-suspension/
EDIT: This is outdated. Follow Wed_Santa's advice.
I never requested a chargeback
I only purchase things from in game store.
I am on IOS so i can't use any APK and never ever tried it. I am an old fashioned gamer, whom started playing games with Pong. Gaming is a life selection for me and cheating is something i don't like or ever dare.
And from all threads included SWGOH links, feel free to check and ask every fight you suspect of. Here is my profile again: https://swgoh.gg/p/747511775/
I understand you are trying to help but please also understand that, from the banned user point of view, these are also things that questions our integrity/dignity.
But still i fully understand your effort and thank you for trying to help.
They have subsequently changed the advice so you should now contact CG_Leviathan
I’m guessing he’s going to be busy once he’s back from the break