Missing apple gift card promo rewards
May 4, 2024 7:29PM
edited May 4
Hola!
Not sure if anyone has any info or way to help on this, but hey, its worth a shot!
I myself am an android user, but when I saw those sweet apple promos so decided to use the mRS device. Logged into the game via EA connect to get to my account, claimed the target gift cards which went to her appleID and then used those to purchase the LSBs that dropped today
4 hours later, no apple promo stuff
So yeah, if anyone has any ideas and/or feedback, please share!!
Not sure if anyone has any info or way to help on this, but hey, its worth a shot!
I myself am an android user, but when I saw those sweet apple promos so decided to use the mRS device. Logged into the game via EA connect to get to my account, claimed the target gift cards which went to her appleID and then used those to purchase the LSBs that dropped today
4 hours later, no apple promo stuff
So yeah, if anyone has any ideas and/or feedback, please share!!
Post edited by Big_Poppa_Pump on
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Howdy, Stranger!
Replies
The thing I missed is that you have to redeem the card in the APP STORE. Then it logs you into the game, and then while in game, it takes 2-3 minutes for it to kick in.
Hope that helps.
My first thought was to contact EA support who told me to get in contact with Apple which I did, Apple looked into it and sent me a code to get my rewards, however when I tried claiming them a message appeared saying I already maxed my rewards for this promotion, after this Apple told me to contact EA and CG because this was no longer their problem since all they could do was sending me a link and the code.
EA support has been unhelpful since all they do is send me back to Apple, and at this point I’m convinced that it is a problem in game that isn’t showing the rewards for some odd reason. Please CG help us out, I bought those cards to purchase the LSB and get some extra rewards as a bonus.
I had the same experience with Apple, gave me some codes over the phone and received the same message. Ive opened a ticket with EA help, hoping that can possibly get us somewhere. It seems like its on their end
good luck, it's been 8 days and 8 different people giving me different responses 16Hrs apart, or reinteratinting the same info, my$25card worked fine my $50 card i got all the prompts but just no rewards delivered, so far I have been told:
- don't worry i'll help you get rewards
- your account has received both rewards already, tried to close ticket (no i had not got rewards hence help ticket) this also acknowledges they know my $50 card was valid
- It should work if u bought in active region and retailer (it was, i got the redeem rewards prompt)
- restart the phone and restore purchases (for the 20th time)
- are you using an emulator (no)
- please try restore purchases it should work, if card was valid on correct apple ID, and contact Apple Support
- please try restore purchases it should work, if card was valid on correct apple ID,
this is the worst support ever, they have gone backwards from acknowledging my card was good and their system said it sent rewards, to well it would work if the card was good. I've asked to be escalated to a manager, still waiting 8 days later for a resolve
I would have never bought the giftcards if I thought it was going to turn into this kind of clown fiesta
1. Redeem in IApp store your gift card
2. A prompt appears (in app store) saying a promo with SWGOH is available. Click open.
3. It logs you in SWGOH app. (If your crystals aren’t there, go in settings, connect, click connect with apple ID.)
4. An in-game prompt appeared for my crystals.
It worked for me, hope it helps ladies and gents.
1. I redeemed the $50 gift card in the apple store app.
2. The prompt appeared with the button to redeem the promotion.
3. When I hit the redeem button, it gave me an error message saying something like the offer is currently not available and to wait for an email that should arrive within 7 days with details on how to redeem.
4. If I try to close this screen, I'm told "if you close the screen you won't be able to redeem this offer later".
5. So I kept the screen open in the store app. Next time I went back to that app, the promotion screen closed anyway.
6. EA help have not responded (this was yesterday).
7. The apple card was successfully added to my account. Apple already successfully charged me for some subscription from those funds.
Has this happened to anyone else?
My story is more or less the same, bought cards and added them to balance. Then I received a prompt that said I would be receiving bonus stuff, never had the app store option appear.
No gifts arrived
Contacted apple support, they gave me a few new codes to try, received a prompt that said I had maxed the amount of redemptions.
Opened a ticket with EAhelp, they told me today there is no history of purchases with Apple giftcards on my account.
Whelp, guess I can go ahead and refund them since the purchases never happened, lmao
They acknowledge again my card was good, and said I received when I redeemed WHICH I DID NOT… this is the second time they have tried to close ticket with same response.