Ship battles crashing since last update

Crowtalker

Ship battles are hard crashing 100% since updates last week

EA has not replied for over a week

Kozispoon

Hiya!
In order to investigate your issue can you please provide the following? Thanks!

• Ally code
• Device/OS

Crowtalker

Hi
119-282-326

iPhone 4s
iPhone 6
Ipad2

Ships have hard crashed every battle since last Friday. Slowness everywhere, I can only do two or three battles/ retreats before I have to restart or it hard crashes.
All of these have been attempted multiple times:
iOS updates, different networks, reinstalled, no services running on devices

Crowtalker

10 days to reply to an issue is a crazy long time- Who is in charge and how do I contact them?

Crowtalker

Nothing? No reply?

Chun

I have the same problem, had to battles hard crash today

CaptainRex

There's a megathread going
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/comment/1182015#Comment_1182015
Not Really A Jedi responded and said they are working on it.

Gawejn

I have the same problem. Ships are crushing 100% time. But not only ships. Sometimes GW, light side 9 b hard mode. I use iphone4, never had this problem. Sometimes it was slow but I could play ships. Now it is impossible. But I have very strange crushes. When it is crushing i do double tap just to see maybe i have some programs running. And I can see the game running with the screen of something what i was doing 10 minutes before. Sometimes it was GW battle which I already did, challanges, guild section... Very strange. I do touch the program and it is like login again. Battery is freaking, iPhone becoming very hot. Never had this before. Also I have to relloged after three battles couse next battles are starting very slowly, i see face of count dooku not the face of toon which suposed to make a move, i am waiting three minutes for the battle to just make a move with proper animation. Sometimes Palp was doing a move and animation was very slow. I just try less toons in team and there was a better flow in animation. So Please do something.

Gawejn

Gawejn wrote: »

I have the same problem. Ships are crushing 100% time. But not only ships. Sometimes GW, light side 9 b hard mode. I use iphone4, never had this problem. Sometimes it was slow but I could play ships. Now it is impossible. But I have very strange crushes. When it is crushing i do double tap just to see maybe i have some programs running. And I can see the game running with the screen of something what i was doing 10 minutes before. Sometimes it was GW battle which I already did, challanges, guild section... Very strange. I do touch the program and it is like login again. Battery is freaking, iPhone becoming very hot. Never had this before. Also I have to relloged after three battles couse next battles are starting very slowly, i see face of count dooku not the face of toon which suposed to make a move, i am waiting three minutes for the battle to just make a move with proper animation. Sometimes Palp was doing a move and animation was very slow. I just try less toons in team and there was a better flow in animation. So Please do something.

Ally code 414 528 619

pow_gim_ear_00

Ally code is 749-259-465
crashing regularly since january and now %100 on
iphone 4s
ipad mini 2
happens every shipbattle (every fleet area and challenges battle.
sometime on galactic wars it progressively slows to a crash unless i refresh the app every fight
iv lost alot of time and rewards through this and i have many challenges i would win now due to my fleet level.
sim tickets work fine if iv 3 star completed them
iv missed out on limited time items because of not completing fleet arena battles
generally holding me back for months now,
i think you need to do a low res animation version for older devices simular to youtube droping res for slow connection. not all players are gonna have new devices and its happening to some of them as well.