I think there should be a free 1 time zeta refund. Meaning, a character we have previously used a zeta on we would like to be able to remove it, and have the zetas returned to us. Following the 1 time free return, ea could Introduce a system in which you spend crystals to do the same
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Here's another idea for zetas: increase the drop rate or introduce another way or "event" to obtain them! Too many zeta abilities nowadays for these horrendous drop rates...