This problem has been going on since launch with no solution. You set your age as a minor by accident and you are stuck with a large part of the game locked. You cant see any of the popups so things like the free Kylo are unavailable to you and you cant change your name without contacting support. And worst of all is the guild situation. Ive been kicked out of many guilds for simply not being able to communicate with them and learn their rules. Since guilds are where you get lots of resources, you are essentially handicapped because you cant change your age. Why are there restrictions for minors accounts anyway? You can still buy micro-transactions, so whats the harm in chatting with a guild? Please address this in a QOL update.
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Some people don't want just anyone talking to their kids, and that's for the best.