@CG_Erik You said upon a new character release the amount of hours put in by players overcame the amount of hours put in by CG very quickly. Why not use a sort of beta testing to work out issues with new toons and reworks? Set up a pool of players who have been playing swgoh for a long time and have a deep knowledge of current characters and let them into whatever server you use for CG testing employees. Maybe offer crystals as compensation? It seems like you guys need help in this area and I'd be surprised if you couldn't find people willing to participate. It could help find issues, relieve pressure on y'all and encourage brand loyalty for those participating and for all those who are disgruntled with how things are going.
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@IgorconQueso Yes - Erik said this exact thing. Emphasis mine.
You're right, they never fix bugs.
Me in