Hello Holotable Heroes,
Today, we had a bug occur where players that previously completed the Starforge Showdown event were able to receive the rewards of the event a second time. This was an unintended consequence of a recent change to the store system. Unfortunately, we cannot allow these shards to remain in system without undercutting GET and those who previously earned Malak without the bug.
What we’re going to do to correct our mistake is roll back any character star promotions and changes to the state Darth Malak was at 10/18/2019 12:01 AM PDT, for any players that received the extra shards. Any gear, relics, etc that was applied to Darth Malak will be returned to their inventory. We will be rolling back the affected Darth Malaks on 10/22/2019. On 10/21/2019 we will be removing Darth Malak from GET store to help get an accurate snapshot of the state of Darth Malaks with the extra shards. Darth Malak will return to the GET store on 10/22/2019.
Some players received extra shards that already owned Darth Malak at 7*. To reconcile this difference, we will be granting all players that owned Darth Malak at 7* on 10/18/2019 12:01 AM PDT, some Shard Shop Currency. Players that did not receive additional shards will receive 2250 Shard Shop Currency. Players that received only one tier of additional shards will receive 1125. Players that received two tiers of additional shards will not receive any additional currency.
Finally, all players will be receiving 250 crystals for this inconvenience. Once again, we apologize for this inconvenience and confusion around this issue. We’re investigating the processes we have in place to make sure this doesn’t happen again. We will be rescheduling the Starforge Showdown event shortly and will let players know when it will return.
See you on the holotables,