Loss of Gems

I performed the malak event and finished malak on my non competitive account. Then decided to spend 5k ish gems to g12 him was going to spend more to g13 and R7 him (which I shouldn’t) Then heard I was loosing malak shards and loosing my gems. I have a competitive account I spend lots on. I guess I will just stop spending all together if I lose any gems. EA screws up and I get screwed. This is not right. Something needs to be done to correct this issue.
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