Hi Holotable Heroes,
We've identified the players affected and will begin providing them with a Make Good for the outage issue from 01/24/2020.
The compensation will include the following: 1500 crystals, 1500 GET 1, 1500 GET 2, 5 zeta materials.
Thank you for your patience.
We’ve been monitoring the recent release (1/26) and it appears that all players that were previously unable to load the game can now re-enter. We’re in the process of identifying those accounts specifically and determining next steps of a make good for those players. This process requires some research and analysis on our part, so please bear with us as we complete our due diligence. Thank you everyone for your patience as we worked through the issue.