Hi Holotable Heroes,
We have deployed a hotfix to address the account level issue that a small number of players experienced with this week’s Title Update. All affected players have had their account set to previous account level again and any missing characters restored. These accounts were set back to our server snapshot at 3:15 on May 4th, but with all cooldowns, pvp nodes, shipments refreshed. Once we can confirm that this issue is fully resolved, we will explore a make good for those players.
We apologize if you experienced this issue and thank you for your patience.