Recurring GUI Issue Across Two Devices Resulting in Accidental 1299 Crystal Purchase.

WookieWookie

I was purchasing bronzium packs with ally points and the UI glitched, and brought up the Omega 12999 crystal pack, which is directly under the UI element to purchase additional packs with ally points. Purchasing bronziums with ally points involves repeatedly pressing the lower right corner of the screen, and is incredibly tedious. Before I noticed that the pack had changed colors, I saw 7 shards of Omega and realized that the UI must have glitched, it allowed imput in the same location under the top layer, and purchased the Omega pack. I did not want these shards. I have never purchased any other shards of Omega. I would like to have the 7 Omega shards rescinded and my 1299 crystals refunded. This is the second time I've experienced this UI glitch, and on a different device. The UI really should be fixed or a pack that requires a second step of confirmation in a different location put in it's place, as the bronzium packs are currently the only way to spend ally points and the proccess of repeatedly tapping the lower right corner of the screen is required of every player should they wish to use this free resource. It should not put them in danger of using $10 worth of premium currency to do so.

Anyone else experience this issue?

And before Kyno locks this thread: A ticket has been submitted to support, but this is the second time I've experienced this across two devices, and the devs need to be made aware of it. It is something all players are at risk of experiencing, since we all have to use ally points this way, and it's not worth CG paying their support team to resolve these tickets rather than just have the devs fix this error, change the GUI for ally points/bronziums, or most appropriately, allow us to open bronziums in bulk.

Kyno

You can try to reach out to EA Help through the in game help button and see if they can help you, but a full refund is not likely.