Same thing happened to me. Received Aurodium 2 rewards even though I ended in Aurodium 1 and got promoted to Kyber 5. Ally code: 798-592-537. @CG_Tusken_Meathead, any way someone can take a look at this?
I had the same thing on my alt. Got promoted to k2 on the last battle, just 2 points over the line.
I think this is just how it works though. They snapshot your position for rewards before you move. Otherwise, it would look at my new div and hand me the k2 rewards for winning my last k3 battle, where I was only competing with k3 players. I only really fought in k3 for most of it, so it's fair enough.
It should work both ways though. Any players get demoted but still get rewards for the div they were fighting in? I doubt they will go anywhere to report it.
I'm fine with it, so long as it works both ways. Plus I just got a boost of crystals per day for this longer break. Nice!
It should work both ways though. Any players get demoted but still get rewards for the div they were fighting in? I doubt they will go anywhere to report it.
I'm fine with it, so long as it works both ways. Plus I just got a boost of crystals per day for this longer break. Nice!
It doesn't work the other way. I got demoted from k5 to A2 in my alt 2 GAC rounds ago. Got A2 rewards instead. They ended up sending me compensation crystals for their error. This has been bugged since new GAC began; but last time they seem to have stopped giving out compensation for it.
I had the same thing on my alt. Got promoted to k2 on the last battle, just 2 points over the line.
I think this is just how it works though. They snapshot your position for rewards before you move. Otherwise, it would look at my new div and hand me the k2 rewards for winning my last k3 battle, where I was only competing with k3 players. I only really fought in k3 for most of it, so it's fair enough.
It should work both ways though. Any players get demoted but still get rewards for the div they were fighting in? I doubt they will go anywhere to report it.
I'm fine with it, so long as it works both ways. Plus I just got a boost of crystals per day for this longer break. Nice!
You are supposed to get the reward of where you end up after the last fight. That is your last position.
Then after that, promotion or demotion happen if people are in 5 or 1, then comes the squish.
I think this is just how it works though. They snapshot your position for rewards before you move. Otherwise, it would look at my new div and hand me the k2 rewards for winning my last k3 battle, where I was only competing with k3 players. I only really fought in k3 for most of it, so it's fair enough.
Right. You go into the match starting in K3, with the game stating that, if you win you get K3 Win rewards, and if you lose, you get K3 Lose rewards. The match happens and the rewards are divvied out. If a Promotion/Relegation based on Skill Rating change also happens, that's your new starting position for the next match, as well as how your daily rewards are determined.
EA Support claims that the devs are aware of the issue and looking into it.
The EA Support Team would probably appreciate it if the Devs made a post acknowledging there was an issue with payouts, so Support stops seeing so many redundant tickets.
Or maybe they want more examples to review and troubleshoot? It’s hard to tell with the lack of communication.
Maybe our good buddy @CG_Tusken_Meathead can chime in to confirm if this is being addressed, or if we should open tickets. Thanks!!
He still never responded to this issue from last month so it won't get addressed. If you figure out how to get your crystals let me know cause I'm still missing almost 500 from last gac
I don’t know why there’s no standard copy/paste Dev response for incorrect End of Season rewards at this point. Even that would be better than crickets.
It should work both ways though. Any players get demoted but still get rewards for the div they were fighting in? I doubt they will go anywhere to report it.
The frustrating part is we have plenty of evidence that the incorrect payouts were given, yet they choose to do nothing. I’ve offered to provide further evidence multiple times, and heard nothing. It makes me question if they are even interested in fixing this, or are they fine continuing to deceive consumers about the rewards they will receive?
Is this an acceptable level of customer service? Especially when EA Support says you’ll be making a statement acknowledging the error (last week!)?
C’mon @CG_SBCrumb@CG_Tusken_Meathead , you guys are better than this. Please do the right thing. If you need more evidence of the incorrect payouts, please let me know.
The frustrating part is we have plenty of evidence that the incorrect payouts were given, yet they choose to do nothing. I’ve offered to provide further evidence multiple times, and heard nothing. It makes me question if they are even interested in fixing this, or are they fine continuing to deceive consumers about the rewards they will receive?
Is this an acceptable level of customer service? Especially when EA Support says you’ll be making a statement acknowledging the error (last week!)?
C’mon @CG_SBCrumb@CG_Tusken_Meathead , you guys are better than this. Please do the right thing. If you need more evidence of the incorrect payouts, please let me know.
Don’t expect anything.. you will most likely get the same middle finger response a lot of the community got with the JMK phase 1 bug.
They don’t care, they won’t do anything. I’m guessing since the lord of the ring game announcement they have a skeleton crew working on Swgoh.. this will be the new normal, little to no response.
Replies
Allycode: 896-889-619
I got wrong rewards. Can you check this?
@Ultra @CG_Tusken_Meathead
Doesn’t seem to be a coincidence that I received incorrect rewards for being #133 in K2, and it’s now incorrectly listing me as ranked #133 in K1.
I got Aurodium 4 rewards though I'm in Aurodium 3.
Exact same thing happened to me, I was promoted in the last match to K1 but received K2 rewards
I think this is just how it works though. They snapshot your position for rewards before you move. Otherwise, it would look at my new div and hand me the k2 rewards for winning my last k3 battle, where I was only competing with k3 players. I only really fought in k3 for most of it, so it's fair enough.
It should work both ways though. Any players get demoted but still get rewards for the div they were fighting in? I doubt they will go anywhere to report it.
I'm fine with it, so long as it works both ways. Plus I just got a boost of crystals per day for this longer break. Nice!
It doesn't work the other way. I got demoted from k5 to A2 in my alt 2 GAC rounds ago. Got A2 rewards instead. They ended up sending me compensation crystals for their error. This has been bugged since new GAC began; but last time they seem to have stopped giving out compensation for it.
You are supposed to get the reward of where you end up after the last fight. That is your last position.
Then after that, promotion or demotion happen if people are in 5 or 1, then comes the squish.
The EA Support Team would probably appreciate it if the Devs made a post acknowledging there was an issue with payouts, so Support stops seeing so many redundant tickets.
Or maybe they want more examples to review and troubleshoot? It’s hard to tell with the lack of communication.
He still never responded to this issue from last month so it won't get addressed. If you figure out how to get your crystals let me know cause I'm still missing almost 500 from last gac
Yup, it does work both ways.
Is this an acceptable level of customer service? Especially when EA Support says you’ll be making a statement acknowledging the error (last week!)?
C’mon @CG_SBCrumb @CG_Tusken_Meathead , you guys are better than this. Please do the right thing. If you need more evidence of the incorrect payouts, please let me know.
Don’t expect anything.. you will most likely get the same middle finger response a lot of the community got with the JMK phase 1 bug.
They don’t care, they won’t do anything. I’m guessing since the lord of the ring game announcement they have a skeleton crew working on Swgoh.. this will be the new normal, little to no response.