Well I did not want to go through forums Reddit etc, but the support is worse than automatic bots mate, they are really useless literally.
I didn't quit the game with daracrons and conquest getting grindier and this thing really hit my nerve and probably I ll quit before Leia 😕
The support admitted from the start it's the game's fault I lost a big raid box right before GAC lock and they admitted it multiple times after that and their answer every time I poke the case is, "it's a bug but we don't care, best wishes it doesn't happen again bye".
Bellow are some screenshots after 1 whole week of going back and forth just for taste.
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Also, I agree, their support is useless and clueless, an AI would do a better job.
We all know from the incidents last year that the support has/had the power to even send a whole GL without you having the requirements and much more, so reimbursing what was not granted is not exactly"impossible", more like we don't wanna or we are bored (either to do it or to ask someone who actually can).
I'm 90% sure I attacked and claimed the personal milestone and they said they checked and I did participate (if they indeed checked), but the support was terrible.
They almost certainly didn’t check. A few people have reported receiving this message recently when they didn’t attack, therefore not being eligible for rewards. The messaging in game is bad, but you may well not be missing out on due rewards.
Can you point me to one? I don't like posting my ac on forums:)
If you mean ending in 292 yeah that's me.
Also as I said the main issue was the zero quality of the support, google translate English, copy paste bit answers in the same case, without reading the case at all etc.
They asked me at least 3 times my Ally code, the issue and even posted me the limits of the Old raids from a post, that mentioned nothing at all about the Krayt.
Each time someone logged in to work, saw my case open, didn't read the transcript at all and sent answers like yeah I wish it won't happen again bye, Just to close the case etc.