I am getting tired of the gear lookups not working. You click on a toons blank spot and click find and 1/2 the time right now it only shows Crystal purchases and farming locations not the other currency locations. So then I go into the store and see the gear sitting in the Arena shop. Shard Shop or Guild Event Shop. So annoying is this only happening to me?
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I believe once you have visited the store it’ll work correctly but until you do the backend hasn’t “learned” yet that the item is available.
This was my experience this morning after searching for both kyros and not seeing any. As soon I opened the shop and then went back to the character search function, they both showed up. Not sure if this is intended, but at least it's not much effort to just open the shop before searching.