Support and help, that insane

I wrote 2 weeks ago and still no answer, nothing. That's not normal.
Plus every time I write when ever I have issue, it always one answer, about re-start game, check connection.... LOL I can't understand why on other end, people who, don't know gameplay, specific, or don't read about.
And one more, there was in one chat, about one issue, which I described really exactly, changed 3 times support and every time we started from beginning, plus, again about restart, check connection and so on.
And I'm not alone, people don't get help
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