How about actually looking into issues

Effect

Instead of just deleting comment/feedback I already got cheated out of crystals and never heard back from any support

Zemon

Don't know if this is relevant to your post OP. But my game crashed again on my last arena attack. I know this has happened to others as well. I think the devs should really compensate us i was headed for rank 6 last match today. And rank 19 the other day. I feel an adaquete amount of gems would be right around 2000 gems