Cannot find purchased item

doyoon

I asked question about the in game purchase item to Apple surport and I got following reply.
Can you resolve this problem??






Thanks for choosing Apple.
Dear DoYoon,

Thanks for contacting us. I understand you did not receive your purchase from "Bag of Crystals". I am sure that you are eager for this purchase to be straightened out. I've provided information below that I believe should prove to be useful in answering any questions you may have.

DoYoon, for this concern I would suggest you to please contact the developer, as they are the best resources in handling these kind of issue, having developed the app themselves. Here's a link to their website:

http://starwars.ea.com/starwars/galaxy-of-heroes

I recommend that you avoid making any more purchases from the app until the developer confirms the issue is resolved.

Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products.

If the developer is unable to assist you, and the issue is still not resolved, please reply to me, I will be happy to assist you further.

Thanks,

Abinash
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww

On Dec 27, 2015, at 05:01 DoYoon Kim <Dyoon0317@gmail.com> wrote:

Customer First Name: DoYoon
Customer Last Name: Kim
Email: Dyoon0317@gmail.com
Lang_Country: en_us
Apple ID: dyoon0317@gmail.com
User Storefront: USA
M2XZQGX6VW,M2XZQ6JN2G

---

Concern Type: Problem Not Listed
Web Order #: M2XZQGX6VW
Content Title: Bag of Crystals
Provider Name: EA Swiss Sarl
Track IDs: []
Purchase Date : 2015-12-25 17:35:50 Etc/GMT
Purchase Device : iPad
Comments : Purchased Game item is not found in the game.

---

Concern Type: Problem Not Listed
Web Order #: M2XZQ6JN2G
Content Title: Bag of Crystals
Provider Name: EA Swiss Sarl
Track IDs: []
Purchase Date : 2015-12-25 17:31:48 Etc/GMT
Purchase Device : iPad
Comments : Purchased Game item is not found in the game.

---

Concern Type: Problem Not Listed
Web Order #: M2XZQ6JN2G
Content Title: Pouch of Crystals
Provider Name: EA Swiss Sarl
Track IDs: []
Purchase Date : 2015-12-25 17:27:12 Etc/GMT
Purchase Device : iPad
Comments : Purchased Game item is not found in the game.
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