I feel silly for having to point this out, but the shard shop is for spending excess shards gained from characters you already have at 7*.
Why on earth would you put characters I already have at 7* in the shard shop? So that I can pointlessly devalue my own currency?
And why are so few characters displayed, when there isn't even a refresh button?
Nothing about the shard shop makes sense.
Nothing.
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Three of the nine slots are for Grievous, which is pointless, and two of the remaining six are for a character who's already maxed!
Given that it takes 20 shards to earn enough for one purchase of just 2 shards, there should at least be some interesting choices available.