Bug with Bronzium / missing content

Rajeshu

Hello.
I was using my alliance point this morning. At this moment I had 19/20 toons from the light side. While opening bronzium, I got the succes "get 20 toons from light side". The problem is, my inventory only show 19 toons.. And as I was opening pack pretty quickly, I didn't see which toon I unlocked.
I already restarted the app.
Can you help me?
Thanks

Rajeshu

EA Support told me to ask for help on official forum because community manager have more ressources to sort out my problem.
I see I see..

EA Support also told me to wait 24h for data update. Yay, it's been 24h now and still nothing.

I restarted the client. Reinstalled the app. Disconnected/reconnected from my Google account. Tried a different device. Nothing.

Thanks.

Rajeshu

Hey there?

Never gonna give you up... Tadada dadadada..

@CG_JohnSalera
@CG_RyDiggs
@CG_Kozispoon
@EA_Jesse

Rajeshu

Any help would be greatly, greatly, greatly... appreciated :-)

Rajeshu

Hello?
Nothing changed. Please help me or answer me.. or anything..

Kozispoon

Hiya!
In order to investigate your issue, could you provide me with your ally code? Thanks!

Rajeshu

Hello
My ally code : 355-299-827

I have now 22 toons from the light side and the succes shows me 23/26.

Thanks for your help

Kozispoon

Glad to see the issue has been resolved. Cheers!